Telecommunications Field Engineer

Daisy Group™; Newcastle upon Tyne; Remote; GBP 25,000 - 31,000; Full time

Job summary

A leading telecommunications provider is seeking an experienced technician to install and maintain telecommunication solutions. The ideal candidate will have excellent communication and analytical skills, alongside a good understanding of edge networks and legacy PBX systems. The role includes responsibilities like diagnostics, maintenance, and ensuring customer satisfaction. Competitive salary up to £31,000 plus benefits.

Benefits

25 days holidays plus bank holidays

Holiday purchase scheme

£500 referral scheme bonus

Professional development

Eye care vouchers

Discounted Medicash membership

Sim deals

Access to discounts at more than 1,200 retailers

Additional day off for birthday or marriage

Responsibilities

• Installation of hosted and/or on-premise telecommunication solutions.
• Maintenance of hosted and/or on-premise telecommunication solutions.
• Delivery of Moves, Additions and Changes of hosted and/or on-premise telecommunication solutions.
• Installation and maintenance of edge network devices.
• Diagnostics and fault finding.
• Site surveys and audits, remote or on-site.
• Ensure customer is kept up to date during interactions.
• Delivering bespoke customer systems training.
• Accurate labelling of installed equipment.
• Work to company quality standards and best practices.
• Leaving customer equipment in a secure state.
• Provide customer with a security checklist.

Skills

Excellent communication skills

Excellent analytical skills

Team working

Problem solving

Microsoft Office

Knowledge of legacy PBX systems

Knowledge of Gamma hosted solutions

Good understanding of edge networks

CAT5/6 Cabling experience

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Salary: Up to £31,000 plus a company car/car allowance. Working Hours: Mon - Fri - occasional evening and weekend work may be required. Location: Scotland central belt (Glasgow to Edinburgh) although North East England considered. Extensive travel and overnight stays may be required on occasion. Overtime policy covers exceptional extended hours.

To install and maintain telecommunication solutions, call management, call recording applications, automated attendants, routers, hosted systems and network equipment that meets customer requirements correctly first time.

Responsibilities:

• Installation of hosted and/or on-premise telecommunication solutions
• Maintenance of hosted and/or on-premise telecommunication solutions.
• Delivery of Moves, Additions and Changes of hosted and/or on-premise telecommunication solutions.
• Installation and maintenance of edge network devices (Routers, Switches etc).
• Diagnostics and fault finding.
• Site surveys and audits, remote or on-site including collation and recording of customer requirements.
• Ensure customer is kept up to date during any remote or on-site interactions.
• Delivering bespoke customer systems and/or solutions training.
• Accurate labelling of installed equipment.
• Work to company quality standards and best practice recommendations.
• Leaving customer equipment in a secure state.
• Provide customer with a security check list where required.
• Record Voice recordings for Auto Attendant if required

Qualifications

• Excellent communication skills – both internal and client-facing.
• Excellent analytical skills.
• Team working.
• Problem solving.
• Microsoft Office.
• Knowledge of legacy PBX systems advantageous (i.e., Panasonic, LG, Samsung etc)
• Knowledge of Gamma hosted solutions and applications preferred.
• Good understanding of edge networks.
• CAT5/6 Cabling experience advantageous

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• Holiday purchase scheme
• £500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Sim deals for you and your family/friends
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married