Telecommunications Field Engineer

Daisy Group™; City of Edinburgh; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading telecommunications provider in Scotland is seeking a skilled telecommunication technician. Responsibilities include installing and maintaining telecommunication solutions and network devices. Key qualifications include strong communication, analytical skills, and knowledge of PBX systems. The role offers a salary of up to £31,000 plus benefits including 25 days vacation and a company car allowance.

Benefits

25 days holidays plus bank holidays

Holiday purchase scheme

£500 referral scheme bonus

Professional development opportunities

Eye care vouchers

Discounted Medicash membership

Sim deals for family and friends

Access to retailer discounts

Additional day off for birthday or marriage

Qualifications

• Excellent communication skills – both internal and client-facing.
• Excellent analytical skills.
• Team working capabilities.
• Problem-solving abilities.
• Familiarity with Microsoft Office.
• Knowledge of legacy PBX systems is advantageous.
• Knowledge of Gamma hosted solutions is preferred.
• Good understanding of edge networks.
• CAT5/6 Cabling experience is advantageous.

Responsibilities

• Installing hosted and/or on-premise telecommunication solutions.
• Maintaining hosted and/or on-premise telecommunication solutions.
• Delivering moves, additions, and changes of telecommunication solutions.
• Installing and maintaining edge network devices.
• Conducting diagnostics and fault finding.
• Performing site surveys and audits.
• Keeping customers informed during interactions.
• Delivering customer systems training.
• Accurately labeling installed equipment.
• Meeting company quality standards.
• Securing customer equipment after installation.
• Providing customers with a security check list if required.
• Recording Voice for Auto Attendant if necessary.

Skills

Communication skills

Analytical skills

Team working

Problem solving

Microsoft Office proficiency

Knowledge of PBX systems

Knowledge of hosted solutions

Understanding of edge networks

Cabling experience

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Salary: Up to £31,000 plus a company car/car allowance. Working Hours: Mon - Fri - occasional evening and weekend work may be required. Location: Scotland central belt (Glasgow to Edinburgh) although North East England considered. Extensive travel and overnight stays may be required on occasion. Overtime policy covers exceptional extended hours.

To install and maintain telecommunication solutions, call management, call recording applications, automated attendants, routers, hosted systems and network equipment that meets customer requirements correctly first time.

Responsibilities:

• Installation of hosted and/or on-premise telecommunication solutions
• Maintenance of hosted and/or on-premise telecommunication solutions.
• Delivery of Moves, Additions and Changes of hosted and/or on-premise telecommunication solutions.
• Installation and maintenance of edge network devices (Routers, Switches etc).
• Diagnostics and fault finding.
• Site surveys and audits, remote or on-site including collation and recording of customer requirements.
• Ensure customer is kept up to date during any remote or on-site interactions.
• Delivering bespoke customer systems and/or solutions training.
• Accurate labelling of installed equipment.
• Work to company quality standards and best practice recommendations.
• Leaving customer equipment in a secure state.
• Provide customer with a security check list where required.
• Record Voice recordings for Auto Attendant if required

Qualifications

• Excellent communication skills – both internal and client-facing.
• Excellent analytical skills.
• Team working.
• Problem solving.
• Microsoft Office.
• Knowledge of legacy PBX systems advantageous (i.e., Panasonic, LG, Samsung etc)
• Knowledge of Gamma hosted solutions and applications preferred.
• Good understanding of edge networks.
• CAT5/6 Cabling experience advantageous

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• Holiday purchase scheme
• £500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Sim deals for you and your family/friends
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married