Telecommunications Engineer

JR United Kingdom; Worcester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A fast-growing managed service provider is looking for a talented Communications Engineer for a customer-facing role involving installation and configuration of advanced telecom solutions. The ideal candidate will have extensive experience in Unified Communications, especially with VoIP systems, and a strong problem-solving ability. You’ll benefit from a supportive team environment, generous holiday allowances, and opportunities for personal development.

Benefits

22 days’ holiday + your birthday off

Staff discounts

Paid volunteering time

Wellbeing support

Clear personal development plan

Qualifications

• 3+ years in Unified Communications or installation engineering.
• Experience with Gamma Horizon and/or 8x8 VoIP.
• Understanding of contact center features (IVRs, dashboards).

Responsibilities

• Install and configure cloud-hosted VoIP systems.
• Conduct site surveys and deliver end-user training.
• Ensure every install is smooth, professional, and well-documented.

Skills

VoIP systems

Microsoft Teams Room setups

Networking basics

Communication skills

Problem-solving

Job description

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Communications Engineer – Unified Comms & AV Installations

Full-Time

Field-Based from Northampton

UK Driving Licence Required

We’re looking for a skilled Communications Engineer to join a fast-growing managed service provider delivering cutting-edge telecoms and IT solutions to businesses across the UK.

In this varied and customer-facing role, you’ll install and configure cloud-hosted VoIP systems (Gamma Horizon, 8x8 Work), Microsoft Teams Room setups (Yealink), and Contact Centre platforms. You'll also conduct site surveys, deliver end-user training, and ensure every install is smooth, professional, and well-documented.

What we’re looking for:

• 3+ years in UC or installation engineering roles
• Experience with Gamma Horizon and/or 8x8 VoIP
• Teams Room setups (Yealink hardware preferred)
• Understanding of contact centre features (IVRs, dashboards, agent tools)
• Confident with networking basics (VLANs, PoE, QoS)
• Comfortable working with tools to mount AV/telephony equipment
• A strong communicator with great problem-solving skills
• Full UK driving licence required

What you’ll get:

• 22 days’ holiday + your birthday off (rising to 25 days in year 2)
• Staff discounts, paid volunteering time, and wellbeing support
• Clear personal development plan and learning opportunities

You’ll be joining a collaborative and people-first team that values innovation, customer focus, and doing things properly — without jargon.

If you’re technically sharp, thrive on variety, and enjoy working directly with customers, we’d love to hear from you!