Telecommunications Engineer

JR United Kingdom; Norwich; On-site; GBP 35,000 - 45,000; Full time

Job summary

A fast-growing managed service provider is seeking a Communications Engineer for Unified Comms & AV Installations. The role involves installing and configuring VoIP systems and Teams Room setups, requiring strong technical skills and a customer-focused approach. Join a collaborative team offering personal development and a great work environment.

Benefits

22 days’ holiday + birthday off

Staff discounts and paid volunteering time

Wellbeing support and personal development plan

Qualifications

• 3+ years in UC or installation engineering roles.
• Experience with Gamma Horizon and/or 8x8 VoIP.
• Knowledge of Teams Room setups (Yealink preferred).

Responsibilities

• Install and configure cloud-hosted VoIP systems.
• Conduct site surveys and deliver end-user training.
• Ensure each install is smooth, professional, and documented.

Skills

Communication

Problem-solving

Networking basics

AV/telephony equipment mounting

Job description

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Communications Engineer – Unified Comms & AV Installations

Full-Time

Field-Based from Northampton

UK Driving Licence Required

We’re looking for a skilled Communications Engineer to join a fast-growing managed service provider delivering cutting-edge telecoms and IT solutions to businesses across the UK.

In this varied and customer-facing role, you’ll install and configure cloud-hosted VoIP systems (Gamma Horizon, 8x8 Work), Microsoft Teams Room setups (Yealink), and Contact Centre platforms. You'll also conduct site surveys, deliver end-user training, and ensure every install is smooth, professional, and well-documented.

What we’re looking for:

• 3+ years in UC or installation engineering roles
• Experience with Gamma Horizon and/or 8x8 VoIP
• Teams Room setups (Yealink hardware preferred)
• Understanding of contact centre features (IVRs, dashboards, agent tools)
• Confident with networking basics (VLANs, PoE, QoS)
• Comfortable working with tools to mount AV/telephony equipment
• A strong communicator with great problem-solving skills
• Full UK driving licence required

What you’ll get:

• 22 days’ holiday + your birthday off (rising to 25 days in year 2)
• Staff discounts, paid volunteering time, and wellbeing support
• Clear personal development plan and learning opportunities

You’ll be joining a collaborative and people-first team that values innovation, customer focus, and doing things properly — without jargon.

If you’re technically sharp, thrive on variety, and enjoy working directly with customers, we’d love to hear from you!