Telecommunications Engineer

JR United Kingdom; Ipswich; On-site; GBP 35,000 - 50,000; Full time

Job summary

A fast-growing managed service provider is seeking a skilled Communications Engineer for a field-based role focused on installing cutting-edge telecoms and IT solutions. In this varied role, you will work directly with customers, ensuring smooth installations and optimal system performance. With an emphasis on innovation and customer service, this position offers opportunities for personal development and well-being support in a collaborative team environment.

Benefits

22 days’ holiday plus your birthday off

Rising to 25 days in year 2

Staff discounts

Paid volunteering time

Wellbeing support

Clear personal development plan

Qualifications

• 3+ years in UC or installation engineering roles.
• Experience with Gamma Horizon and/or 8x8 VoIP.
• Understanding of contact centre features (IVRs, dashboards).

Responsibilities

• Install and configure cloud-hosted VoIP systems and Teams Room setups.
• Conduct site surveys and deliver end-user training.
• Ensure every install is smooth, professional, and well-documented.

Skills

Installation engineering

Networking basics

VoIP systems experience

Problem-solving

Communication

Job description

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Communications Engineer – Unified Comms & AV Installations

Full-Time

Field-Based from Northampton

UK Driving Licence Required

We’re looking for a skilled Communications Engineer to join a fast-growing managed service provider delivering cutting-edge telecoms and IT solutions to businesses across the UK.

In this varied and customer-facing role, you’ll install and configure cloud-hosted VoIP systems (Gamma Horizon, 8x8 Work), Microsoft Teams Room setups (Yealink), and Contact Centre platforms. You'll also conduct site surveys, deliver end-user training, and ensure every install is smooth, professional, and well-documented.

What we’re looking for:

• 3+ years in UC or installation engineering roles
• Experience with Gamma Horizon and/or 8x8 VoIP
• Teams Room setups (Yealink hardware preferred)
• Understanding of contact centre features (IVRs, dashboards, agent tools)
• Confident with networking basics (VLANs, PoE, QoS)
• Comfortable working with tools to mount AV/telephony equipment
• A strong communicator with great problem-solving skills
• Full UK driving licence required

What you’ll get:

• 22 days’ holiday + your birthday off (rising to 25 days in year 2)
• Staff discounts, paid volunteering time, and wellbeing support
• Clear personal development plan and learning opportunities

You’ll be joining a collaborative and people-first team that values innovation, customer focus, and doing things properly — without jargon.

If you’re technically sharp, thrive on variety, and enjoy working directly with customers, we’d love to hear from you!