Telecom Support Technician

Elevation Recruitment Group; United Kingdom; On-site; GBP 28,000 - 30,000; Full time

Job summary

A recruitment agency in Sheffield is seeking a Telecom Support Technician to join a progressive services business. This role involves providing remote support, managing support cases, and occasionally working onsite. The ideal candidate will have at least 1 year of experience in telephone system installation and maintenance, with good communication skills. Competitive salary offered between GBP28,000 and GBP30,000.

Qualifications

• Minimum of 1 years' experience in telephone system installation and maintenance.
• Ability to communicate with people from both technical and non-technical backgrounds.

Responsibilities

• Provide remote support and maintenance for telecom customers.
• Management of support case system.
• Technical and non-technical phone support.

Skills

Telephone system installation and maintenance

IP Networking

Communication skills

Wi-Fi technologies

Windows operating systems knowledge

Job description

Telecom Support TechnicianSheffield - Site based - Mon-FridayGBP28,000 - GBP30,000

Elevation IT are exclusively working with a progressive services business in Sheffield as the look to appoint a Telecom Support Technician

As a result of their fast and continual growth, they are looking to expand their engineering team with an enthusiastic, highly talented and technically astute support engineer.

Key Responsibilities:

• Provide remote support and maintenance for telecom customers
• Provide technical and non technical phone support
• May involve some occasional field work
• Management of support case system

The successful candidate will have the following experience:

• Minimum of 1 years' experience in telephone system installation and maintenance
• Knowledge of iPECS phone systems would be beneficial although not essential
• Experience of working with IP Networking, Switches, Routers and SIP Trunks
• Knowledge of Wi-Fi technologies
• Some knowledge of IT and Windows based operating systems and support beneficial but not essential
• Ability to communicate with people from a technical and non-technical background

To find out more contact us today!