Telecare Systems Administrator - ORK09535

Orkney Islands Council; Kirkwall; On-site; GBP 30,000 - 31,000; Full time

Job summary

A local authority in Orkney is looking for a Telecare Systems Administrator to support the Telecare/Community Care Alarm team. The ideal candidate should have experience handling high call volumes and providing frontline services. A qualification at SCQF level 5/6 or relevant experience is necessary. This permanent position offers £30,251 to £30,871 annually, with operational requirements including efficient travel within Orkney.

Qualifications

• Experience of working in an office environment with high volumes of phone calls.
• Experience of providing frontline service to customers.
• Qualification at SCQF level 5/6 or a minimum of 2 years relevant experience.

Responsibilities

• Join the Telecare/Community Care Alarm team based in Kirkwall.
• Travel efficiently between work locations within Orkney.
• Handle high volumes of telephone calls and provide service to customers.

Job description

Advert

ORKNEY HEALTH AND CARE

Health and Community Care

Telecare Systems Administrator

35 hours per week

Permanent

£30,251 to £30,871 / £16.58 - £16.92 per hour (including Distant Islands Allowance)

An exciting opportunity has arisen for a highly motivated individual to join the Telecare/Community Care Alarm team based in Kirkwall.

Experience of working in an office environment, dealing with high volumes of telephone calls and experience of providing a frontline service to customers is also essential.

Previous experience of working in a social/community care setting, developing and implementing information systems and producing performance data would be advantageous.

You must hold a qualification at SCQF level 5/6 i.e. SVQ2, National 5, Standard Grade, O Grade, Intermediate 2, SVQ3, HNC, Foundation Apprenticeship or have a minimum of 2 years previous relevant experience as detailed in the experience section of the person specification.

You should be able to travel efficiently and effectively between work locations within Orkney to meet the operational requirements of the Service.

This post is subject to Level 2 Disclosure Check with PVG for working in a regulated role with protected adults

If you would like to have an informal discussion about this post then please contact Erin Johnston, Registered Manager on 01856 888390 or Dawn Collins, Responder Co-ordinator on 01856 873535 extension 2610.

Closing Date: 23:59 on Sunday 10 August 2025

Please note that interview expenses are not payable for this post.