Telecare Systems Administrator - ORK09535

Medirest Signature; Kirkwall; On-site; GBP 30,000 - 31,000; Full time

Job summary

A healthcare organization in Kirkwall is seeking a Telecare Systems Administrator to join their team. This permanent position offers a salary between £30,251 and £30,871 per year. Ideal candidates will have experience in providing frontline services and hold relevant qualifications. Responsibilities include handling customer queries and traveling for work purposes. The closing date for applications is 10 August 2025.

Qualifications

• Experience of working in a social/community care setting is advantageous.
• Ability to develop and implement information systems.
• Producing performance data is a plus.

Responsibilities

• Join the Telecare/Community Care Alarm team.
• Provide frontline service to customers.
• Travel between work locations in Orkney.

Skills

Office environment experience

Customer service

High volume telephone handling

Education

Qualification at SCQF level 5/6

Job description

Advert

ORKNEY HEALTH AND CARE

Health and Community Care

Telecare Systems Administrator

35 hours per week

Permanent

£30,251 to £30,871 / £16.58 - £16.92 per hour (including Distant Islands Allowance)

An exciting opportunity has arisen for a highly motivated individual to join the Telecare/Community Care Alarm team based in Kirkwall.

Experience of working in an office environment, dealing with high volumes of telephone calls and experience of providing a frontline service to customers is also essential.

Previous experience of working in a social/community care setting, developing and implementing information systems and producing performance data would be advantageous.

You must hold a qualification at SCQF level 5/6 i.e. SVQ2, National 5, Standard Grade, O Grade, Intermediate 2, SVQ3, HNC, Foundation Apprenticeship or have a minimum of 2 years previous relevant experience as detailed in the experience section of the person specification.

You should be able to travel efficiently and effectively between work locations within Orkney to meet the operational requirements of the Service.

This post is subject to Level 2 Disclosure Check with PVG for working in a regulated role with protected adults

If you would like to have an informal discussion about this post then please contact Erin Johnston, Registered Manager on 01856 888390 or Dawn Collins, Responder Co-ordinator on 01856 873535 extension 2610.

Closing Date: 23:59 on Sunday 10 August 2025

Please note that interview expenses are not payable for this post.