Telecare Supervisor

Appello Careline Limited.; United Kingdom; Remote; GBP 20,000 - 23,000; Full time

Job summary

A leading telecare service provider is seeking a Telecare Supervisor to lead shifts and ensure exceptional service delivery. In this role, you will guide your team, manage resources, and handle challenging situations effectively. The ideal candidate has strong people skills and experience with technology, fostering a supportive environment. Join a dynamic team with opportunities for growth and development.

Benefits

193 hours annual leave

Discounts on groceries and shopping

24/7 employee assistance programme

Family and friends’ discounts

Pension Scheme, up to 4% Company matched

Smart Tech Benefit

Qualifications

• Experience working face-to-face or over the phone with the public.
• Ability to improve workflows.
• Familiarity with data protection and safeguarding.

Responsibilities

• Manage shift performance and meeting KPIs.
• Support team during challenging calls.
• Handle crisis situations with confidence.
• Ensure empathetic and professional customer interactions.
• Boost team morale through coaching.

Skills

People Skills

Service-Minded

Tech-Savvy

Quick Thinker

Supportive Teammate

Trained & Ready

Education

Good standard of education

Tools

Word

Excel

Outlook

CRM systems

Job description

TELECARE SUPERVISOR

️Hours: 29.75 hour per week

Shift pattern: 4 on 4 off 8am - 5pm

Salary: £20,636.98pa rising to £22,076.00 pa after successful completion of probation

Location : Remote but will need to come to New Milton inline with business needs.

Start Date: ASAP

Perks

• 193 hours annual leave, rising to 205 hours with length of service.
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Smart Tech Benefit

ABOUT YOU

What You Bring to the Table (Essential Must-Haves):

• People Skills: You’ve got solid experience working face-to-face or over the phone with the public.
• Service-Minded: You’re full of ideas and always looking for ways to improve how things are done.
• Tech-Savvy: Confident with Word, Excel, Outlook, and CRM systems.
• Quick Thinker: You make smart decisions, solve problems, and stay calm under pressure.
• Supportive Teammate: You lift others up and create a positive, professional environment.
• Trained & Ready: You’ve got a good standard of education, and you’re aware of data protection, safeguarding, and equality & diversity.

What Makes You Stand Out (Desirable Extras):

• Appello Experience: You’ve been there, done that, and know the ropes.
• Leadership Potential: You’ve coached, mentored, and helped others grow.
• Data-Driven: You can turn numbers into insights and action.
• HR Aware: You understand key policies and how to manage performance.
• Creative Thinker: You don’t just think outside the box—you redesign it.

THE ROLE

Telecare Supervisor – The Calm in the Chaos

Are you a natural leader who thrives in fast-paced environments? As a Shift Supervisor, you’ll be the go-to person for keeping operations running smoothly, supporting your team, and ensuring every call is handled with care and professionalism.

You’ll:

• Lead from the front, managing shift performance and ensuring KPIs are met.
• Support your team, offering guidance during challenging calls and being the escalation point when it matters most.
• Keep things flowing, from managing resources and handovers to handling crisis situations with confidence.
• Champion customer care, ensuring every interaction is empathetic, efficient, and professional.
• Promote positivity, whether you're coaching staff, managing difficult callers, or keeping morale high.

This role is all about balance—between people and performance, empathy and efficiency, leadership and teamwork.

READY TO APPLY

If you are interested in this role please upload yourCV and tell us a bit more about yourself

OTHER INFORMATION

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.