Telecare Operator

Telecare Operator

Location: Hybrid – Elgin / Edinburgh / Glasgow

Renumeration: £26,027 - £27,328

Hours: 35.2 hours per week, on a 5 on, 5 off work pattern

Closing Date: 7th May 2025 @ 12pm

Hanover has been supporting people in Scotland for over 40 years. We aim to provide desirable homes, happy customers, and a resilient organisation.

About the Role

Hanover Scotland's Customer Service Centre is operated by dedicated Telecare Operators who support Hanover’s customers nationwide. Our Telecare Operators are vital in providing help to customers who need to feel safe and secure at home.

This exciting Telecare Operator role offers 35.2 hours per week on average on a 5 on, 5 off work pattern. You will be taking inbound alarm calls, determining the reason for a call, and coordinating vital activities to ensure the safety and wellbeing of our customers.

Every call is different as our Customer Service Centre operates 365 days a year, 24 hours a day, meaning that each day brings something new.

About You

As this is a hybrid role, you must be able to work from home professionally and handle calls continuously throughout your shift. A strong and stable internet connection is contractually required.

• Genuine passion for providing care and help to people.
• Resilient, proactive, and self-confident.
• Strong, clear, and effective communication skills.
• Ability to input information whilst listening to calls.
• Unwavering patience and understanding.
• Ability to empathise with older persons and build rapport in difficult situations.
• Flexible and adaptable, open to change and new ways of working.
• Must hold the right to live and work in the UK without sponsorship.

Please note that a full background check and pre-employment checks will be conducted where an offer of employment is made.

Benefits

• Employer pension contributions.
• Salary increase after the completion of 6 months probation.
• Full induction and training programme.
• Opportunities for career advancement.
• Working in a rewarding role within a friendly and open environment.
• Access to a wellbeing site including Mental Health First Aiders and Employee Assistance Programme.
• Cycle to work scheme.
• Tech scheme.

Application Process

We operate a two-stage recruitment process:

• First stage interviews week commencing 19th May 2025.
• Second stage interviews weeks commencing 26th May 2025.
• Each stage provides an opportunity to assess important requirements and your suitability for the role.

Hanover is an equal opportunity and disability confident employer.

Hanover (Scotland) Housing Association Ltd

Scottish Charity no: SC 014738