TechOps & Support Engineer, Amazon MGM Studios | Technology Operations & Support

The BDPN; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Amazon MGM Studios Technology Operations is seeking a TechOps & Support Engineer to help drive the execution and improvement of key service delivery processes across global productions. You will provide first and second tier technical support, troubleshoot hardware and software, and partner daily with cross-functional teams.

A strong understanding of Linux, SRE or DevOps practices, and the ability to handle multiple issues in a fast-paced environment are essential for success in this role within

Qualifications

• Bachelor's degree or relevant work experience in systems engineering or related field.
• Experience in site reliability engineering, systems engineering, or DevOps.
• Experience working with Linux.

Responsibilities

• Provide first and second tier technical support.
• Troubleshoot issues across hardware and software environments.
• Coordinate with software developers, vendors, and other teams.

Skills

SRE experience

Linux understanding

Systems engineering

DevOps practices

Networking concepts

Python

Java

Education

Bachelor's degree in Systems Engineering, Computer Science, or related field

Tools

Linux

Job description

TechOps & Support Engineer, Amazon MGM Studios | Technology Operations & Support

Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is one of the leading digital video services on the Internet today, and we're just getting started changing the way millions of people around the world enjoy content.Now available in more than 240 countries and territories, Prime Video offers customers the broadest selection of any on-demand video service, including our critically-acclaimed Amazon Originals Series such as the multi-award-winning The Marvelous Mrs. Maisel, Tom Clancy's Jack Ryan, The Boys; UK-produced hit Amazon Original series like Good Omens, The Grand Tour, All or Nothing: Manchester City and forthcoming drama series The Power; exclusive TV shows like Star Trek: Picard, American Gods and Vikings; and movies like Late Night and Get Duked, plus live sport including ATP and WTA Tour and US Open Tennis and Premier League football.Amazon MGM Studios is the movies and television development and production arm of Amazon. It is our role to produce original content and license studio programs worldwide in exclusive service of Amazon's Prime Video customers. We need your passion, innovative ideas, and creativity to help take us to new heights.Amazon MGM Studios Technology is looking for a Technology Operations Engineer to help drive the execution and improvement of key service delivery processes throughout the Studios organization.The Technology Operations Engineer will have an excellent understanding of computers components (hardware and software) and a demonstrated willingness to learn and apply new technology.A successful candidate will demonstrate a technical aptitude, the ability to deal effectively with people in a wide variety of situations. A successful candidate will also be able to prioritize a multitude of concurrent issues, able to escape and demonstrate a proven ability to operate in complex situations. You will provide first and second tier technical support, contribute to enterprise cross-functional projects and interact with software developers, executives, vendors and other support teams.Key job responsibilitiesYour responsibilities will contribute to supporting network, technology, software and devices across Amazon MGM Studios global productions. TechOps teams support the Studios production personnel (cast and crew) and Studios business teams (development, engineering, programming and marketing). We work in a team environment and regularly interact with production personnel and studio executives at all levels.Regular activities include systems administration, troubleshooting, issue prioritization, root cause analysis in problem solving and escalation in a variety of software and hardware environments.A day in the lifeTechOps Engineers drive the execution and improvement of key service delivery processes throughout the content production lifecycle and the global Studios organization. You will support hardware devices, manage software applications, provide a positive customer service experience and partner daily with cross-functional partners.About the teamOur TechOps teams support the Studios production personnel (cast and crew) and Studios business teams (content development, software engineering, content programming and marketing). We work in a team environment and regularly collaborate with studios production personnel and studio executives at all levels.

Basic Qualifications

• - Bachelor's degree in Systems Engineering, Computer Science, or related field or relevant work experience
• - Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration
• - Experience working with Linux
• - Experience in systems engineering
• - Experience in any of the following: Python, Java, Perl, PHP, Ruby, Bash, Shell or equivalent

Preferred Qualifications

• - Knowledge of TCP/IP and networking protocols such as HTTP and DNS
• - Experience designing and developing scripts to automate operational burdens and reviewing scripting changes to ensure they meet the standards for maintainability, scalability and security
• - Experience working in 24/7 production environment
• - Experience with service-oriented architecture and web services

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring