Technology Vendor Performance & Optimization MD

Citigroup Inc.; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Technology Vendor Performance & Optimization leader to enhance vendor relations and ensure high-quality service delivery. This role involves monitoring vendor performance, identifying cost optimization opportunities, and aligning vendor solutions with strategic business objectives. The ideal candidate will have extensive experience in vendor management, strong analytical skills, and the ability to communicate effectively with stakeholders. Join a dynamic team committed to excellence and innovation in technology vendor management, where your contributions will drive significant impact on organizational success.

Qualifications

• 15+ years of experience in technology vendor management or similar roles.
• Strong understanding of IT service management principles (ITIL preferred).

Responsibilities

• Manage vendor performance and ensure alignment with SLAs and KPIs.
• Identify cost optimization opportunities while maintaining service quality.
• Establish governance frameworks for vendor management.

Skills

Vendor Management

Stakeholder Management

Analytical Skills

Problem-Solving

Communication Skills

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Bachelor’s degree in Business Administration

Tools

Vendor Management Software

Job description

We are seeking a highly motivated and experienced Technology Vendor Performance & Optimization leader to join our team. In this role, you will play a critical part in ensuring that our technology vendors deliver high-quality services, meet contractual obligations, and align with our organization's strategic objectives. You will serve as the primary point of contact between vendors and internal stakeholders, managing vendor relationships, mitigating risks, and identifying cost optimization opportunities.

Key Responsibilities:

1. Vendor Performance Management:

   1. Primary interface for all technology vendor relations
   2. Monitor and evaluate vendor performance against established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
   3. Develop and implement performance improvement plans when necessary.
   4. Identifying and managing performance decline or emerging risk issues
   5. Conduct regular business reviews with vendors to discuss performance, address concerns, and foster strong relationships.
   6. Partner with Sourcing team to ensure holistic oversight for all Technology vendor activities

2. Cost Optimization:

   1. Identify and pursue cost optimization opportunities without compromising service quality.

3. Business Activity Owner (BAO) Activity:

   1. Manage / coordinate all BAO activities across technology
   2. Own all aspects of the third-party relationship and is responsible for identifying, managing, and monitoring all third-party risks throughout the relationship and staying in compliance with TPM requirements.
   3. Must understand the risks and ensure appropriate mitigating controls are established

4. Strategic Alignment:

   1. Ensure that vendor solutions align with the organization's technology strategy and business objectives.
   2. Stay abreast of industry trends and emerging technologies.

5. Governance and Communication:

   1. Establish and maintain a governance framework for technology vendor management.
   2. Facilitate effective communication and collaboration between vendors and internal stakeholders.

Qualifications:

1. Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
2. 15+ years of proven experience in technology vendor management or a similar role.
3. Strong understanding of IT service management principles (ITIL framework preferred).
4. Excellent communication, interpersonal, and stakeholder management skills.
5. Strong analytical, problem-solving, and decision-making abilities.
6. Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:

1. Relevant industry certifications (e.g., ITIL, CISM, CISSP).
2. Experience with vendor management software and tools.

Job Family Group: Business Strategy, Management & Administration

Job Family: Business Execution & Administration

Time Type: Full time

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