Technology Support Team Leader

Vero HR; Lancashire; Hybrid; GBP 35,000 - 41,000; Full time

Job summary

A technology-focused company in Lancashire is looking for a Technology Support Team Leader to manage the IT Helpdesk team. You will ensure exceptional customer service and secure technology for all colleagues. Ideal candidates will have experience in 2nd line support and be skilled in troubleshooting and various IT systems including Windows, O365, and Azure. This hybrid role offers a competitive salary and a supportive work culture.

Benefits

Competitive salary

Hybrid working arrangement

Comprehensive benefits package

Qualifications

• Proven experience in delivering 2nd line support and assisting with 3rd line tasks.
• Strong troubleshooting, organisation, and problem-solving skills.
• Knowledge of various IT systems and services.

Responsibilities

• Oversee the operation of the IT Helpdesk and service requests.
• Lead and mentor the IT support engineers.
• Manage disaster recovery and data security operations.

Skills

Troubleshooting

Organisation

Problem-solving

Customer Service

Tools

Windows OS

Microsoft Office

O365

Azure

Five9

Mitel

Job description

About the opportunity

Are you an experienced IT professional with a passion for leadership and first-class customer support? We're looking for a Technology Support Team Leader to play a key role in managing and mentoring our IT Helpdesk team, ensuring that our colleagues have secure, reliable, and efficient technology at their fingertips.

Key Responsibilities

• Oversee the day-to-day running of the IT Helpdesk, ensuring service requests are prioritised and resolved effectively.
• Lead, support and mentor our IT Support Engineers.
• Provide exceptional customer service, ensuring colleagues across the business feel supported and empowered by IT.
• Manage disaster recovery, data security, and routine IT operations (backups, virus protection, system health checks).
• Collaborate with colleagues, managers, and directors to align IT services with business needs.
• Support budgeting, licensing renewals, and deliver IT projects that make a real impact.

Experience

• Proven experience in a similar role delivering 2nd line support and assisting with 3rd line tasks.
• Strong troubleshooting, organisation, and problem-solving skills
• Knowledge of Windows OS, Microsoft Office, O365, Azure, and telephone systems (Five9 & Mitel)

Desirable experience

• Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL.
• Experience collaborating with external/outsourced partners to deliver services.
• ISO 27001 certified
• ITIL qualification
• Azure Administration experience

Why Join Us?

We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Team Leader, you'll be at the heart of keeping our business connected and secure.

We offer a collaborative culture, opportunities for training and development, and the chance to be part of a company that values innovation and people.

Benefits

• Competitive salary of 35,000 per annum.
• Hybrid working arrangement 2-3 days in the office.
• Comprehensive benefits package, including pension contributions, flexible working options, and training support for continued professional development.