Technology Support Manager - Servicenow

Pontoon; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK financial services organisation is seeking a Technology Support Manager (ServiceNow) to drive digital transformation. You will design and deliver innovative IT solutions in a collaborative Agile environment. Requires strong ServiceNow expertise and a proven track record in development. This role offers a competitive day rate and the ability to work in a hybrid model based in Leeds or Edinburgh.

Qualifications

• Proven track record at a senior level within ServiceNow development.
• Experience in Agile engineering environments.
• Expertise in process/solution integration and workflow design.

Responsibilities

• Interpret user stories and support development to completion.
• Implement new functionality and solutions in ServiceNow.
• Collaborate with developers, analysts, and architects.

Skills

ServiceNow development

Agile engineering

API integration

Workflow design

Job description

Overview

Technology Support Manager (ServiceNow) - Contract

Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office)

Contract Length: 6 months (potential for extension)

Day Rate: £625 per day via Umbrella or EC

About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large-scale digital transformation to deliver better outcomes for millions of customers.

About the Role: We are looking for a Technology Support Manager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers, analysts, and architects across all ServiceNow modules. You'll be working in a highly collaborative, Agile environment, leading the creation of enterprise-level solutions that drive platform capability and long-term value.

Responsibilities

• Interpreting user stories and supporting development through to completion
• Implementing new functionality and solutions in ServiceNow
• Collaborating with developers, analysts, architects, and external UI experts
• Driving platform innovation across ITSM, Employee Centre, Cyber, Change, and Payments

Qualifications

• A proven track record at a senior level within ServiceNow development
• Experience working in an Agile engineering environment
• Broad knowledge of ServiceNow modules and how they interact
• Expertise in process/solution integration and workflow design (including Event Flow Handler)
• Strong technical grasp of API, JSON, MID Servers and associated integration technologies
• Hands-on experience in ServiceNow implementations

Personal Qualities

• Decisive, creative, and analytical with a proactive mindset
• A strong communicator with excellent relationship management skills
• Well organised, pragmatic, and able to manage multiple priorities in a fast-paced setting
• A true team player who thrives in a collaborative environment

Why Join?

This is an opportunity to work at the forefront of ServiceNow innovation, delivering meaningful solutions that transform digital engagement at scale. You'll be part of a forward-thinking team that embraces diversity, inclusivity, and continuous learning.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive