Technology Support Lead

JPMorganChase; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global financial services leader is seeking a Technology Support Lead to ensure operational stability and performance of production services. The role focuses on troubleshooting IT issues and collaborating with teams to enhance user experience. Ideal candidates will have experience in trading applications, incident management, and familiarity with programming languages like Unix Shell and Python. The position values strong communication skills and the ability to thrive in a large-scale technology environment.

Responsibilities

• Provides end-to-end application service delivery for business operations.
• Supports maintenance of systems for operational stability.
• Monitor production environments for anomalies.
• Identify issues for escalation and provide solutions.
• Analyze situations to anticipate and solve incidents.

Skills

Troubleshooting IT services

Knowledge of trading applications

Incident and Problem management

Strong communication skills

Programming (Unix Shell, Python)

Agile methodology

Collaboration and teamwork

Large-scale technology environments

Observability tools

ITIL processes

Tools

Monitoring tools

Public cloud

Job description

Overview

As a Technology Support Lead in Commercial & Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identity issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required qualifications, capabilities, and skills

• Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Knowledge of front office trading applications and EMEA Equities markets
• Experience in Incident and Problem management
• Strong communication skills to translate technical language into meaningful business impact statements
• Working knowledge in one or more general purpose programming languages (Unix Shell, Python) plus an interest in learning other coding languages and skills as needed
• Have an understanding of the Agile methodology
• Have ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Demonstrates knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. We will provide more information about requesting an accommodation in the FAQs.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.