Technology Support III - Sales Applications Support Team

JPMorgan Chase; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global financial services firm is seeking a Technology Support III to ensure operational stability and performance in Sales applications. This role requires expertise in technical support, excellent communication skills, and a collaborative mindset to drive process improvements and enhance client satisfaction.

Benefits

Diversity and inclusion initiatives

Equal opportunity employer

Career development opportunities

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Demonstrable experience in technical support, especially applications support.
• Passion for technology and proactive problem-solving approach.

Responsibilities

• Manage and optimize production processes for Sales applications.
• Monitor environments and proactively address issues.
• Collaborate with cross-functional teams to implement improvements.

Skills

Communication

Problem Solving

Collaboration

Adaptability

Technical Support

Innovation

Education

Bachelor's degree in STEM

Tools

SQL

Python

Unix

Monitoring Tools

Job description

Position Overview:

As a Technology Support III team member in the Sales Applications Support team, you will play a crucial role in ensuring the operational stability, availability, and performance of our production application flows within the Sales Applications space. This role involves supporting our Rates, Credit, FX, Repo, and SPG businesses. If you are passionate about technology and enjoy working in a dynamic environment, this role is for you.

Team Culture:

We are looking for a candidate who thrives in a collaborative environment and is eager to contribute to a culture of continuous improvement. Our team values individuals who can effectively communicate and bridge the gap between business and technology, translating concerns and ideas into actionable solutions. We seek someone with a strong personality who is not only a team player but also a proactive driver of change, always looking for opportunities to enhance processes and deliver exceptional results.

Innovation and Problem Solving: We encourage our team members to explore and leverage upcoming technologies to drive efficiency and improvement. You should be comfortable researching solutions and using your experience to implement innovative changes. We value individuals who are not afraid to voice concerns about current processes and suggest improvements to make us more effective.

Job responsibilities

• Manage and optimize production processes to ensure efficiency and quality in Sales applications.
• Monitor environments and proactively address issues to improve operations across Rates, Credit, FX, Repo, and SPG businesses.
• Collaborate with cross-functional teams to implement solutions and drive improvements.
• Communicate effectively with stakeholders to resolve challenges and provide updates.
• Build and maintain strong relationships to enhance service delivery and client satisfaction.

Required qualifications, capabilities, and skills

• Bachelor's degree in STEM or related field, or equivalent experience.
• Demonstrable experience in technical support or similar roles, preferably in applications support.
• Strong communication skills and ability to work collaboratively with diverse teams.
• Willingness to learn and adapt to new challenges and technologies.
• Passion for technology and innovation, with a proactive approach to problem-solving.

Preferred qualifications, capabilities, and skills

• Experience in financial services or investment banking, particularly in the Sales Applications space.
• Proficiency in Unix, SQL, Python, and scripting.
• Familiarity with monitoring tools such as Geneos, Splunk, Dynatrace, and Grafana.
• Understanding of financial markets and trading systems is a plus.

About us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.