Technology Support III - Sales Applications Support Team

J.P. Morgan; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global financial services firm is seeking a Technology Support III team member to ensure operational stability of Sales Applications. The ideal candidate will excel in a collaborative environment, manage production processes efficiently, and contribute positively to team culture. Strong technical skills and a passion for innovation are essential.

Qualifications

• Degree in STEM field or equivalent experience.
• Experience in technical support, ideally applications support.
• Proactive problem-solver passionate about technology.

Responsibilities

• Manage and optimize production processes for Sales applications.
• Proactively monitor environments and resolve issues.
• Collaborate with teams to drive improvements.

Skills

Communication

Problem Solving

Team Collaboration

Technology Adaptability

Education

Bachelor's degree in STEM or related field

Tools

Unix

SQL

Python

Monitoring Tools

Job description

Position Overview:

As a Technology Support III team member in the Sales Applications Support team, you will play a crucial role in ensuring the operational stability, availability, and performance of our production application flows within the Sales Applications space. This role involves supporting our Rates, Credit, FX, Repo, and SPG businesses. If you are passionate about technology and enjoy working in a dynamic environment, this role is for you.

Team Culture:

We are looking for a candidate who thrives in a collaborative environment and is eager to contribute to a culture of continuous improvement. Our team values individuals who can effectively communicate and bridge the gap between business and technology, translating concerns and ideas into actionable solutions. We seek someone with a strong personality who is not only a team player but also a proactive driver of change, always looking for opportunities to enhance processes and deliver exceptional results.

Innovation and Problem Solving:We encourage our team members to explore and leverage upcoming technologies to drive efficiency and improvement. You should be comfortable researching solutions and using your experience to implement innovative changes. We value individuals who are not afraid to voice concerns about current processes and suggest improvements to make us more effective.

Job responsibilities

• Manage and optimize production processes to ensure efficiency and quality in Sales applications.
• Monitor environments and proactively address issues to improve operations across Rates, Credit, FX, Repo, and SPG businesses.
• Collaborate with cross-functional teams to implement solutions and drive improvements.
• Communicate effectively with stakeholders to resolve challenges and provide updates.
• Build and maintain strong relationships to enhance service delivery and client satisfaction.

Required qualifications, capabilities, and skills

• Bachelor's degree in STEM or related field, or equivalent experience.
• Demonstrable experience in technical support or similar roles, preferably in applications support.
• Strong communication skills and ability to work collaboratively with diverse teams.
• Willingness to learn and adapt to new challenges and technologies.

• Passion for technology and innovation, with a proactive approach to problem-solving.

Preferred qualifications, capabilities, and skills

• Experience in financial services or investment banking, particularly in the Sales Applications space.
• Proficiency in Unix, SQL, Python, and scripting.
• Familiarity with monitoring tools such as Geneos, Splunk, Dynatrace, and Grafana.

• Understanding of financial markets and trading systems is a plus.