Technology Support Analyst (6 month FTC)

Michael Page (UK); City Of London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Technology Support professional to enhance their IT services. This role involves supporting various technology systems, maintaining ticketing systems, and collaborating with the IT team for project delivery. Candidates should have experience in ITIL environments and a solid understanding of Microsoft technologies. The firm offers competitive salaries, a pension scheme, and flexible working options after three months. Join a dynamic team that values continuous improvement and professional development in a supportive environment.

Benefits

Competitive Salary

Pension Scheme

Flexible Working

Qualifications

• Experience in a Technology Support role within an ITIL environment.
• Knowledge of Microsoft 365 and Azure technologies.
• Ability to troubleshoot PC and related hardware issues.

Responsibilities

• Support all technology systems and software across the firm.
• Maintain ticketing systems and escalate issues as needed.
• Collaborate with the IT team to support IT projects.

Skills

ITIL Framework

Microsoft 365

Azure

Intune

Microsoft Teams

Windows 10

PC Troubleshooting

Networking Principles

Customer Relationship Management

AV Technology

Job description

• Opportunity to apply knowledge of IT and develop skillset
• Great opportunity for career progression

About Our Client

A leading accountancy and advisory firm in London

Job Description

* Support all technology systems and software across the firm including AV technology and in-meeting room technology solutions.
* Support and promote an ITIL framework of working covering, incident, problem and change.
* Ensure the ticketing systems is properly maintained, and calls, as well as users, are updated on and actioned in accordance with agreed timescales.
* Review the ticketing system to identify trends, recurring issues and escalate as appropriate.
* Maintaining asset registers for all devices.
* Assist with the implementation of new software and practices for internal clients.
* Work with the Technology Team to identify best practice, continual service improvement, and future development opportunities.
* Work with Outsourced Security advisors to ensure the firm continue to improve security posture.
* Review and update procedures of all areas of technology to ensure that they are appropriate and in accordance with best practice.
* To be fully familiar with the firm's technology compliance policies including backup, antivirus, data protection, security and confidentiality.
* To engage with vendors when dealing with support issues and/or maintaining vendor relationships.
* Work in collaboration with the wider IT team where applicable to support delivery of IT projects.

The Successful Applicant

* Have previous experience in a Technology Support role within a ITIL principled environment.
* Have Microsoft 365, Azure, Intune, Microsoft Teams, and Windows 10 experience.
* Possess a good knowledge of PC and related hardware and software troubleshooting.
* Have knowledge of networks and networking principles.
* Have experience delivering user training and developing accurate customer and engineer documentation.
* Have exceptional customer/relationship management experience.
* A good understanding of AV and conference facilities.

What's on Offer

* Competitive Salary

* Pension Scheme

* Flexible working after 3 months of service