Technology Solutions & Business Support Specialist

DISNEY; Greater London; On-site; GBP 52,000 - 75,000; Part time

Benefits offered by this job

25 days annual leave

Private medical insurance & dental

Disney Theme Park admission

Disney discounts

Parental leave

Employee Resource Groups

Job summary

The Walt Disney Company Limited in London’s Hammersmith area is seeking a fixed-term Technical/Business Analyst to support Disney Travel Company International’s technology solutions. You will work with the Technical Account Manager on project delivery, system management, and BAU enhancements to support Disneyland Paris attendance, room nights and revenue goals.

The role is a 12-month on-site contract with four days per week in the office, offering collaboration with internal/external partners

Qualifications

• Background in business analysis and technical/support; travel industry experience is a plus
• Experience with issue-tracking tools (e.g. JIRA) and clear documentation
• Proven ability to build relationships with internal and external stakeholders, domestically and internationally
• Strong communication skills at all levels, including presentations
• Good organization, time management, and ability to work independently or in a team
• Proficient with Excel, Word, Outlook; Disney product knowledge is beneficial

Responsibilities

• Partner with Technical Account Manager and stakeholders to create technical specifications and update playbooks/knowledge bases
• Support WDTCI systems management and ensure SLAs are met across platforms (hotel reservations, tickets, transport APIs, payments, data reporting)
• Coordinate with technology partners and internal teams to review priorities and plan upcoming work
• Act as BAU contact for requirements, system uplifts, and connectivity enhancements with providers
• Analyze stakeholder needs and translate business objectives into structured technical requirements
• Triage and manage bug fixes, coordinate UAT, and oversee deployment of technical releases
• Manage ad-hoc projects and maintain the finance tracker for third-party development budget

Skills

Business analysis

Stakeholder management

Technical understanding

Problem solving

Communication

Organization

Tools

JIRA

Excel

Word

Outlook

Job description

The Walt Disney Company Limited in London’s Hammersmith area is seeking a fixed-term Technical/Business Analyst to support Disney Travel Company International’s technology solutions. You will work with the Technical Account Manager on project delivery, system management, and BAU enhancements to support Disneyland Paris attendance, room nights and revenue goals.

The role is a 12-month on-site contract with four days per week in the office, offering collaboration with internal/external partners