Technology Services Leader: Strategy & Delivery Excellence

Buuk Infrastructure Limited; Bury St Edmunds; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Pension contributions up to 10%

33 days holiday + 2 weeks purchase

Maternity/paternity/adoption pay

Referral bonus £1000

Development opportunities

Job summary

BUUK Infrastructure Limited in the United Kingdom seeks a Head of Technology Services to lead end-to-end technology service delivery, including Service Desk, rapid development and ongoing IT service management. You will shape strategy, operating model and performance, driving improvements and ensuring secure, resilient services across the organisation.

You will manage managers, coordinate cross-functional governance, and align delivery with business objectives while guiding major-incident

Qualifications

• Degree-level qualification in information technology, business, engineering or a related discipline, or equivalent substantial professional experience.
• Recognised service-management qualification such as ITIL 4 Foundation or higher.
• Evidence of continuing professional development in technology leadership, service management or organisational change.

Responsibilities

• Own the strategy, operating model, roadmap and performance of Technology Services.
• Lead the managers responsible for Service Desk and Rapid Development & Support, providing direction, coaching, succession planning and clear accountability.
• Establish effective demand, incident, request, problem, change, knowledge, service-level and continual-improvement practices.
• Improve colleague and customer experience by reducing hand-offs, clarifying escalation routes and accelerating resolution and service enhancement.
• Translate business needs, operational issues and feedback into prioritised service improvements, fixes, automation and practical solutions.
• Ensure services are secure, resilient, supportable and compliant, working with Cyber Security, Infrastructure, Architecture, Data Protection and Business Continuity.
• Manage suppliers, budgets, contracts, licences and resources, ensuring value for money and appropriate commercial control.
• Build capability and visible career pathways across service, support, engineering and development disciplines.
• Work collaboratively with the PMO and Projects & Change function to provide governance, prioritisation, resource planning, risk management, benefits realisation and successful transition of change into operational service.
• Ensure operational readiness, supportability, colleague adoption and service impacts are considered throughout project and programme lifecycles.
• Represent Technology Services within portfolio governance forums, aligning delivery priorities with operational capacity, service outcomes and business objectives.
• Act as a senior escalation point for significant service issues and coordinated major-incident recovery.
• Participation in senior incident escalation and out-of-hours support arrangements, where required.

Skills

Leadership

ITIL 4

Service Management

Budgeting

Cyber Security

Change Management

Stakeholder Communication

Strategic Planning

Incident Management

Product-aligned Delivery

Education

Degree or equivalent

Job description

BUUK Infrastructure Limited in the United Kingdom seeks a Head of Technology Services to lead end-to-end technology service delivery, including Service Desk, rapid development and ongoing IT service management. You will shape strategy, operating model and performance, driving improvements and ensuring secure, resilient services across the organisation.

You will manage managers, coordinate cross-functional governance, and align delivery with business objectives while guiding major-incident