Technology Service Desk Analyst

Sanctuary Group; Worcester; On-site; GBP 29,000 - 32,000; Full time

Job summary

Sanctuary Group recherche un Technology Service Desk Analyst à Worcester pour un poste temporaire de 6 mois. Le candidat idéal fournira un support technique à nos utilisateurs internes, en assurant une excellente communication et un service à la clientèle de qualité. Les compétences en outils Microsoft et en gestion des utilisateurs sont essentielles.

Benefits

25 days annual leave

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Qualifications

• Expérience dans un rôle similaire de support technique.
• Capacité à communiquer efficacement avec les utilisateurs.
• Connaissances des outils informatiques requis.

Responsibilities

• Fournir un support de première ligne pour les demandes techniques.
• Documenter les appels et toutes les résolutions.
• Collaborer étroitement avec les membres de l'équipe pour résoudre les problèmes.

Skills

Customer Care

Communication

Technical Support

Prioritization

Team Collaboration

Education

NVQ3 in Customer Services or Administration

Tools

Active Directory

ITSM system

Microsoft Office

Azure/InTune

Job description

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Sanctuary is one of the UK’s leading providers of housing, care and community services. With around13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

T echnology Service Desk Analyst

Worcester based with a balance of home and office working

£29,866 - £31,438 per year (pro rata)

35 hours per week Monday – Friday 9-5

Temporary position for up to 6 months

We have an opportunity for a Technology Service Desk Analyst to join our Technology Service Desk based at our Head Office in Worcester. Joining a busy team you will provide a first line service for any technical support queries that our end users may have. We support a wide range of hardware and applications including Intune, Azure, Windows (7/10) and MS Office (all versions including 365).

The role of Technology Service Desk Analyst will include:

• Answering technical queries from our internal end users via a variety of methods including telephone, chat function and portal
• Logging and updating calls, documenting all troubleshooting and resolutions
• Striving to provide the best customer service possible, ensuring our users are kept up to date and expectations are met
• Working very closely with team members and other members of the Technology team to resolve issues
• Keeping up to date on all new products and services and sharing ideas and knowledge with members of the team
• Identifying, proposing and evaluating any possible service improvements, be that to systems, applications or processes

Skills and experiences:

• Experience of working in a similar role providing technology customer support services, including using System Administrator tools and Active Directory
• NVQ3 in Customer Services or Administration or equivalent
• Proven experience of prioritising work loads
• Excellent customer care and communication skills
• Working knowledge of Microsoft Office including Word, Excel and Outlook (all versions including 365) as well as Exchange Online, Azure/InTune and experience working within an ITSM system

Why work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £27,521 with an additional policy allowance of £2,344 per annum (rising to £28,970 with an additional policy allowance of £2,468 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

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