Technology Service Desk Agent

Lendlease; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A large construction firm in London is seeking a proactive IT Service Desk Analyst to ensure seamless IT support across the organization. The ideal candidate will provide first-line support for hardware, software, and various workplace technologies while exhibiting strong customer service skills. This role offers flexible working options and various employee benefits.

Benefits

Flexible and hybrid work options

Up to 10% employer pension contribution

Private medical health benefit

Enhanced parental leave

25 days annual leave

Qualifications

• Proven experience in a Service Desk or IT Support role.
• Must be able to manage multiple priorities independently.
• Security clearance to work on government projects may be needed.

Responsibilities

• Act as the first point of contact for IT support requests.
• Log, track, and manage incidents and service requests using Halo ITSM.
• Diagnose and resolve hardware and software issues.

Skills

Customer service

Windows 10/11 knowledge

Microsoft 365 proficiency

iOS support

Networking concepts

Tools

Halo ITSM

Job description

Bovis builds enduring partnerships, bringing together the right expertise , the right capabilities and the right resources to deliver the most complex projects.

For over 20 years Bovis Consulting has partnered with our clients to shape and deliver precisely tailored and innovative project and programme solutions across the UK. Our agile, one-team approach and on-the-ground, diverse specialist skills are uniquely combined with the vast knowledge, insights and technical expertise of our construction business to provide a truly unique offering. Through fresh thinking, new perspectives and intelligent, custom-built solutions that cut through complexity, we minimise risk and enable results that clients value.

We make things happen, anticipating challenges before they arise. Drawing on our highly experienced, multi-disciplinary teams, we bring a fresh perspective, tailoring our approach to the specific demands of the project, helping to simplify complexity and minimise risk.

What we are recruiting for :

Bovis Construction (Europe) Limited is seeking a proactive and customer-focusedIT Service Desk Analystto join our dynamic Technology Workplace team. This role is pivotal in ensuring seamless IT support across the organization, providing first-line technical assistance and troubleshooting for a range of workplace technologies.

Key responsibilities:

• Act as the first point of contact for IT support requests via phone, email, andHalo ITSM.
• Log, track, and manage incidents and service requests usingHalo ITSM.
• Maintain accurate asset records and configuration data within the Halo ITSM platform.
• Diagnose and resolve hardware, software, and networking issues across Windows 10/11 environments.
• Support and administer M365 applications including Teams, Outlook, and OneDrive.
• Provide technical assistance for mobile devices including iPhones and iPads running iOS.
• Troubleshoot and support internal applications such asKahua,SCIP,Sablono, and other tools that have been developed in-house.
• Basic familiarity withIntune and Azure AD, including user account administration and routine support tasks.
• Assist with user account management.
• Build and image laptops to company standards, ensuring readiness for deployment across the organization.
• Provide hands-on support for Lenovo hardware, including diagnostics, repairs, and warranty coordination.
• Provide support for Cloud Printing solutions, including setup, troubleshooting, and user assistance.
• Deliver Meeting Room support, including setup and troubleshooting of Microsoft Teams Rooms and AV equipment.
• Liaise with third-party providers, contractors, and vendors to coordinate support and service delivery.
• Escalate complex issues to second-line support or relevant teams as needed.
• Collaborate with the Technology Workplace Manager to improve service delivery and user experience.

Skills, experience and capabilities:

• Proven experience in a Service Desk or IT Support role.
• Strong knowledge of Windows 10 and 11 operating systems.
• Proficiency in Microsoft 365 apps (Teams, Outlook, Word, Excel, etc.).
• Experience supporting iOS devices (iPhones, iPads).
• Basic familiarity with Intune and Azure AD, including user account administration and routine support tasks.
• Basic understanding of networking concepts (IP, DNS, DHCP, VPN).
• Experience with user account management in Active Directory environments.
• Experience usingHalo ITSMor similar ITSM platforms.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple priorities.]
• Must have, or be wiling to be vetted for, security clearance to work on government projects.

We will provide:

• Flexible and hybrid work options
• Up to 10% employer pension contribution
• Private medical health benefit
• Enhanced parental leave
• Life assurance
• 25 days annual leave with the option to buy or sell additional days
• 3 days wellbeing leave in addition to annual leave
• Health and wellbeing support and initiatives
• 24/7 confidential Employee Assistance Programme including direct access to Talking Therapies and Coaching services
• Discounted gym membership to over 2,500 gym’s nation wide
• Industry leading parental leave allowance

Belong at Bovis

We offer workplaces that unite diverse minds; where respect, equal treatment and equal opportunity are just the norm. We are a disability inclusive employer. If you need any adjustment or changes to the process, email us to let us know if you have a preferred communication method.

We build careers, develop skills, and invest in people. Imagine what more you can do here.

Bovis is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment, and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.

Bovis
Building Relationships

We do what’s right, always

We succeed together

We bring energy

We are Bovis

Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.