Technology Programme Manager - Digital Experience & Agile Delivery (24 month fixed term)

ZipRecruiter; London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A dynamic technology organization in London is looking for an experienced Technology Programme Manager to lead a CMS replacement and website redesign project. This hands-on role includes managing complex digital projects, vendor relationships, and agile delivery across the business. Ideal candidates will have a strong track record in project delivery and excellent communication skills. The position offers a salary of £55,000 to £65,000 and flexible hybrid work arrangements.

Benefits

Flexible hybrid working options

25 days paid holiday plus 8 public holidays

Employer pension contributions up to 8%

Employee Assistance Programme

Life Insurance (3x salary) after probation

Qualifications

• Proven experience delivering CMS projects like Sitecore or Umbraco.
• Experience managing website redesigns and customer-facing platforms.
• Familiarity with SSO technologies such as Azure AD B2C.

Responsibilities

• Lead the delivery of a CMS selection and implementation.
• Manage agile project portfolios and facilitate sprint planning.
• Oversee vendor selection processes and ensure timely delivery.

Skills

CMS project delivery

Agile methodologies

Vendor management

Stakeholder engagement

SSO technologies

Education

Project management certifications

Tools

Jira

Job description

Job Description

Summary of Role

We are seeking an experienced and versatile Technology Programme Manager to lead a CMS replacement, website redesign, and migration project. The role also involves driving the agile delivery of a broader technology and transformation programme across the business. This hands-on position requires technical project delivery experience, with a successful track record of managing complex digital projects involving third-party vendors, websites, customer portals, CRM integrations, and single sign-on (SSO). The ideal candidate will thrive in a fast-paced, collaborative environment and will eventually be responsible for delivering new strategic systems to transform our exams business.

Key Responsibilities:

In collaboration with the Director of Operations and Digital Transformation, the responsibilities include:

Digital Experience & CMS Project

• Lead the end-to-end delivery of a CMS selection and implementation, including website redesign, migration, and customer portal with SSO.
• Manage vendor selection processes (RFP, evaluation, onboarding) for CMS and digital experience platforms.
• Collaborate with internal stakeholders (marketing, education, exams) to gather and prioritize requirements.
• Oversee third-party design and development partners to ensure timely, high-quality delivery, maximizing value within budget.
• Ensure the CMS supports content governance, scalability, and user experience goals.
• Coordinate the implementation of secure and seamless SSO for customer access to the portal.
• Facilitate user acceptance testing (UAT), training, and change management activities.

Agile Programme Delivery

• Manage a portfolio of technology projects using Agile or hybrid methodologies.
• Facilitate sprint planning, stand-ups, retrospectives, and backlog grooming.
• Work closely with stakeholders to ensure clear requirements and prioritization.
• Track progress, manage risks and dependencies, and ensure timely delivery of value.
• Promote agile best practices and continuous improvement.
• Provide regular progress reports to the Steering Group, including updates on OKRs, risks, dependencies, budget, and resources.

Skills & Experience

Essential:

• Proven experience delivering CMS projects (e.g., Sitecore, Umbraco, Adobe Experience Manager).
• Experience managing website redesigns and customer-facing platforms.
• Experience working with third-party vendors and agencies.
• Familiarity with SSO technologies (e.g., Azure AD B2C, Auth0, Okta).
• Solid understanding of Agile principles and tools (e.g., Jira).
• Excellent communication, stakeholder engagement, and vendor management skills.

Desirable:

• Experience in regulated industries (e.g., education, financial services, healthcare).
• Technical understanding of web development, APIs, and cloud platforms.
• Project management certifications (e.g., PRINCE2, PMP, AgilePM, Scrum Master).

Person Specification

The ideal candidate will be engaged and motivated, demonstrating:

• A commitment to fairness and equality.
• A genuine interest in technology supporting dance education and the arts sector.
• Proven ability to lead and deliver complex digital programmes, including CMS, portals, and strategic systems like exam booking and scheduling.
• Confidence in working with both technical and non-technical stakeholders, translating needs into actionable plans.

Working Hours

This is a full-time role, 35 hours per week, Monday to Friday, 9am to 5pm, with a one-hour lunch break.

Additional Information

The role is offered on a hybrid basis (2 days in-office, remainder remote). When remote, a high-speed broadband environment is required. The office remains open weekdays and is available for those who prefer working in-office or face difficulties working remotely. Hybrid arrangements will be reviewed regularly.

Remuneration

Annual salary ranges from £55,000 to £65,000, depending on experience.

Additional Benefits

• Flexible hybrid working options.
• 25 days paid holiday plus 8 public holidays, plus 4 days between Christmas and New Year (total 37 days), pro-rated for part-time.
• Season ticket loan.
• Employer pension contributions up to 8%.
• Employee Assistance Programme (24/7 access to support services).
• Virtual GP Service, including prescriptions and second opinions.
• Funeral Concierge Service and will-writing tools.
• Life Insurance (3x salary) after probation, provided by MetLife.