Technology Process Engineer - ITSM

TN United Kingdom; Telford; Hybrid; GBP 46,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Technology Process Engineer in ITSM, where you will lead the design and optimization of IT processes. This role is pivotal in enhancing service delivery and operational performance through process innovation and integration of cutting-edge technologies. Collaborate with diverse teams to implement frameworks and standards that ensure compliance and efficiency. With a commitment to sustainability and a focus on employee well-being, this role offers a unique opportunity to contribute to an organization dedicated to making a positive impact in the financial services sector.

Benefits

Private medical cover

38 days annual leave

Pension

Life assurance

Career breaks

Income protection

Volunteering days

Qualifications

• Experience in process engineering and IT service management.
• Understanding of IT frameworks and standards like ITIL and COBIT.

Responsibilities

• Oversee design and optimization of IT processes for improved service delivery.
• Continuously evaluate and enhance IT processes to meet business needs.

Skills

ITIL

COBIT

Six Sigma

Agile

Process Modeling

Lean Methodologies

Data Analysis

Risk Management

Job description

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Technology Process Engineer - ITSM, Telford

Client: Phoenix Group Holdings

Location: Telford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: e46df6b7186a

Job Views: 3

Posted: 10.05.2025

Expiry Date: 24.06.2025

Job Description:

We have an incredible opportunity to join Phoenix Group as a Technology Process Engineer ITSM within our Technology Resilience & Control team in Technical Service Operations.

Job Type: Permanent

Location: Based in Wythall, Telford, London, or Edinburgh, with hybrid working options.

Flexible working: Options for part-time, job-share, and other flexible arrangements will be discussed during recruitment.

Closing Date: 23/05/25

Salary and benefits: £46,900 - £60,000 plus 16% bonus (up to 32%), private medical cover, 38 days annual leave, pension, life assurance, career breaks, income protection, volunteering days, and more.

Who are we?

We aim to be the best employer for our 6,600 colleagues. As the UK’s largest long-term savings and retirement business, we serve around 1 in 5 UK pensioners. We are committed to sustainability and transitioning to net zero by 2050.

The role

The Technology Process Engineer ITSM oversees the design, implementation, and optimization of IT processes supporting our systems and services. The role focuses on improving IT operations through process innovation, standardization, continuous improvement, and integration of ITSM tools, working with stakeholders to implement frameworks and standards.

Key Accountabilities:

• Process Design & Optimization: Lead the creation, documentation, and deployment of IT processes to enhance service delivery and operational performance.
• Process Improvement: Continuously evaluate and improve IT processes, identify bottlenecks, and adopt best practices aligned with ITIL to meet business and customer needs.
• Technology Integration: Ensure IT processes are integrated with current technologies like automation, cloud, and enterprise software.
• Data Analysis & Reporting: Use analytics to monitor process effectiveness, identify improvements, and report KPIs to leadership.
• Standards & Governance: Develop and enforce standards, policies, and governance for IT processes to ensure compliance and consistency.
• Risk Management: Identify risks in IT processes and proactively mitigate disruptions.

What are we looking for?

• Understanding of IT frameworks and standards (e.g., ITIL, COBIT, Six Sigma, Agile).
• Knowledge of process modeling, lean methodologies, and continuous improvement techniques.
• Experience in process engineering, IT operations, or IT service management.
• Familiarity with IT systems, software development lifecycle, and infrastructure management.
• Ability to manage change and work across complex, cross-functional environments.

We value diversity and welcome applicants from all backgrounds. If your experience differs from the description but you believe you can contribute, we encourage you to apply. Please inform us of any adjustments needed during the recruitment process. We reserve the right to close the advert early and recommend applying promptly.