Technology Process Engineer - ITSM

TN United Kingdom; City of Edinburgh; Hybrid; GBP 46,000 - 60,000; Full time

Job summary

Join a leading financial services company as a Technology Process Engineer ITSM in Edinburgh. You'll oversee IT processes, focusing on efficiency and quality through innovation and collaboration. Enjoy flexible working arrangements and a competitive salary package.

Benefits

Private medical cover

38 days annual leave

Pension

Life assurance

Career breaks

Income protection

Volunteering days

Qualifications

• Understanding of IT frameworks and standards such as ITIL, COBIT, Six Sigma, Agile.
• Proven experience in process engineering, IT operations, or IT service management.

Responsibilities

• Lead the design, documentation, and implementation of IT processes.
• Continuously evaluate and refine IT processes, identify bottlenecks.
• Use analytics to monitor process effectiveness and report KPIs.

Skills

Process Improvement

Data Analysis

Collaboration

Job description

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Technology Process Engineer - ITSM, Edinburgh

Client:

Phoenix Group Holdings

Location:

Edinburgh, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

e4528b23f596

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

We have an incredible opportunity to join us here at Phoenix Group as a Technology Process Engineer ITSM to join our Technology Resilience & Control team in Technical Service Operations.

Job Type: Permanent

Location: This role could be based in either our Wythall, Telford, London or Edinburgh offices, with a mix of office and remote work.

Flexible working: All roles are open to part-time, job-share, and other flexible arrangements. We will discuss your preferences during the recruitment process.

Closing Date: 23/05/25

Salary and benefits: £46,900 - £60,000 plus 16% bonus up to 32%, private medical cover, 38 days annual leave, pension, life assurance, career breaks, income protection, volunteering days, and more.

Who are we?

We aim to be the best place that any of our 6,600 colleagues have ever worked. We are the UK’s largest long-term savings and retirement business, offering products across leading brands. We are committed to sustainability and transitioning to net zero by 2050.

The role

The Technology Process Engineer ITSM oversees the design, implementation, and optimisation of IT processes supporting our technology systems and services. The role focuses on improving efficiency, effectiveness, and quality through process innovation, standardisation, continuous improvement, and integration of ITSM tools. Collaboration with stakeholders to implement ITSM, governance, and management frameworks is essential.

Key Responsibilities:

1. Process Design & Optimisation: Lead the design, documentation, and implementation of IT processes to improve service delivery and operational performance.
2. Process Improvement: Continuously evaluate and refine IT processes, identify bottlenecks, and adopt best practices aligned with ITIL to meet business and customer needs.
3. Technology Integration: Ensure IT processes leverage the latest technologies such as automation, cloud, and enterprise software.
4. Data Analysis & Reporting: Use analytics to monitor process effectiveness, identify improvements, and report KPIs to leadership.
5. Standards & Governance: Establish and enforce standards, policies, and governance to ensure compliance and best practices.
6. Risk Management: Identify and mitigate risks associated with IT processes to prevent operational disruptions.

What are we looking for?

• Understanding of IT frameworks and standards (e.g., ITIL, COBIT, Six Sigma, Agile).
• Strong knowledge of process modelling, lean methodologies, and continuous improvement.
• Proven experience in process engineering, IT operations, or IT service management.
• Familiarity with IT systems, software development lifecycle, and infrastructure management.
• Ability to manage change and work across complex, cross-functional teams.

We want to hire the whole version of you.

We are committed to diversity and inclusion. If your experience differs from the advertised criteria but you believe you can add value, we encourage you to apply. Please inform us of any adjustments needed during the recruitment process.

Please note that the advert may close early, so apply promptly.