Technology Process Engineer

TN United Kingdom; City of Edinburgh; Hybrid; GBP 46,000 - 60,000; Full time

Job description

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We have an incredible opportunity to join us here at Phoenix Group as a Technology Process Engineer in our Technology Resilience & Control team within Technical Service Operations.

Job Type: Permanent

Location: This role can be based in Wythall, Telford, London, or Edinburgh, with a mix of office and remote work.

Flexible working: All roles are open to part-time, job-share, and other flexible arrangements. We will discuss your preferences during recruitment.

Closing Date: 28/04/25

Salary and benefits: £46,900 - £60,000 plus up to 16% bonus, private medical cover, 38 days annual leave, pension, 12x salary life assurance, career breaks, income protection, volunteering days, and more.

Who are we?

We aim to be the best place our 6,600 colleagues have ever worked. As the UK’s largest long-term savings and retirement provider, we offer products under Standard Life, SunLife, Phoenix Life, and ReAssure. We are committed to sustainability and transitioning to net zero by 2050.

The role

The Technology Process Engineer oversees the design, implementation, and optimization of IT processes supporting our technology systems and services. The focus is on enhancing efficiency, effectiveness, and quality through process innovation, standardization, continuous improvement, and ITSM tool integration. Collaboration with stakeholders to implement ITSM, governance, and management frameworks is essential.

Key Accountabilities:

1. Process Design & Optimization: Lead the creation, documentation, and deployment of IT processes to improve service delivery and system performance.
2. Process Improvement: Continuously evaluate and refine processes, identify bottlenecks, and apply best practices aligned with ITIL to meet business and customer needs.
3. Technology Integration: Ensure processes leverage current technologies like automation, cloud, and enterprise software.
4. Data Analysis & Reporting: Use analytics to monitor process effectiveness, identify improvements, and report KPIs to leadership.
5. Standards & Governance: Establish and enforce standards, policies, and governance for consistency and compliance.
6. Risk Management: Identify and mitigate risks related to IT processes to prevent operational disruptions.

What are we looking for?

• Understanding of IT frameworks and standards (e.g., ITIL, COBIT, Six Sigma, Agile).
• Knowledge of process modeling, lean methodologies, and continuous improvement.
• Experience in process engineering, IT operations, or IT service management.
• Familiarity with IT systems, software development lifecycle, and infrastructure management.
• Ability to manage change and operate across complex, cross-functional teams.

We want to hire the whole version of you.

We are committed to diversity and inclusion. If your experience differs from our description but you believe you can add value, we encourage you to apply. Please inform us of any adjustments needed during the recruitment process.

Note: We reserve the right to close the advert early. We recommend applying promptly.