Technology Operations Manager

Wokingham Borough Council; South Shields; Hybrid; GBP 59,000 - 65,000; Full time

Job summary

A local government organization is seeking a Technology Operations Manager to oversee operational technology support services. Responsibilities include delivering a Digital and Technology Strategy, ensuring effective service delivery, and maintaining strategic relationships. The role requires expertise in ICT services and the ability to drive change, making it an excellent opportunity for professionals looking to make an impact in technology management.

Benefits

Generous annual leave entitlement

Excellent pension scheme

Employee assistance programme

Local & lifestyle discounts

Free onsite gym

Salary sacrifice schemes

Qualifications

• Expert knowledge of ICT service delivery management.
• Expertise in ICT service performance management.
• Experience in managing major incidents.

Responsibilities

• Work collaboratively to deliver the Digital and Technology Strategy.
• Continuously evaluate and improve technology services.
• Maintain strategic relationships for long-term technology projects.

Skills

Expert knowledge of ICT Service Delivery Management

Expert knowledge of ICT service performance management

Expert knowledge of ICT Project and Operational best practice processes

Experience of major incident management

Ability to drive change and manage risks

Job description

Employer: Wokingham Borough Council

Salary: £59,009 - £64,673 Per Annum, Plus Benefits

Location: Wokingham, Shute End/Home Working

Contract: Permanent

Working Pattern: Full Time

Hours: 37 hours per week.

DBS Check: No

Closing Date: 31/08/2025 at 23:00

Reference: 713190

We have an excellent opportunity available for an Technology Operations Manager to join our proactive DDaT team at Wokingham Borough Council on a full time, permanent basis.

As Technology Operations Manager, you will be responsible for the Councils operational technology support services. This is a pivotal role, responsible for ensuring the seamless delivery, reliability, and evolution of our technology services across the Council

Teams within the service area include IT service desk, Tech Support, Infrastructure (through matrix management), performance standards of IT service delivery.

The Digital, Data and Technology service is responsible for the creation and delivery of the Councils Digital and Technology Strategy and fulfilling the digital ambition of the Council, including the adoption of technology to improve the customer experience.

Benefits

Not only is this an excellent opportunity, but its a fantastic time to join our team. You will receive an extensive range of employee benefits including:

• A generous annual leave entitlement of days 31 (rising to 36 days after 5 years continued local government service), plus Bank Holidays
• An excellent local government pension scheme
• An employee assistance programme including 24/7 wellbeing helpline
• A range of local & lifestyle discounts
• Use of a free onsite gym (located at Shute End office)
• Salary sacrifice car & cycle to work schemes
• And much more!
  
  

Key Responsibilities

• Working collaboratively with the Senior Managers in the Digital, Data and Technology service and wider leadership teams of the Council and stakeholders to deliver the objectives of the Councils Digital and Technology Strategy, in line with the Council Plan - making sure that the voice of the customer and user experience is included within technology service delivery
• Continuously evaluating and improving Technology service to enhance their effectiveness and efficiency. This involves analysing performance data, identifying areas for improvement, and implementing changes
• Establish and maintain strategic relationships across the Council, its partners and customers to ensure that there is a long-term view of technology projects and initiatives that will influence and shape the Digital and Technology Strategy. Liaison with other Local Authorities and suppliers to seek best practice.
• Stay up-to-date with government priorities, regulations and guidelines relating to the secure, legal and ethical use of data and technology and spread awareness throughout the organisation.
• Responsible for the output of the IT service desk and technology support team, ensuring that high levels of customer service and continual service improvement are maintained.
  
  

Candidate Requirements

• Expert knowledge of ICT Service Delivery Management
• Expert knowledge of ICT service performance management and the continuous improvement lifecycle.
• Expert knowledge of the ICT Project and Operational best practice processes
• Experience of major incident management
• The ability to drive change, anticipating and resolving issues, managing risks and mitigations to maximise ICT service delivery.
  
  

Our Area

Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

Were home to a range of high performing schools including 69 primary and 21 secondary schools, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

Click the link below and apply today! Alternatively, if you would like to have an informal discussion about the role, please e-mail

Closing date: Sunday 31st August 2025, 11pm

Interviews: TBC

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.

Wokingham is an equal opportunities employer.

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