Technology Operations Engineer II

Applications processed via employer's online application form

As the world's leading and most diverse derivatives marketplace, CME Group (www.cmegroup.com), 2024 is an exciting time for technology professionals to join CME Group following the recent $1bn equity investment from Google. CME Group has also agreed a long-term partnership with Google to migrate our technology infrastructure to Google Cloud in a visionary partnership to transform the global derivatives markets through technology.

Working Pattern: Mon - Fri 7am - 4pm

As a Technology Operations Engineer II you will:

1. Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units;
2. Remediate systems & application issues in these environments;
3. Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support;
4. Accurately report incidents to management.

Principal Accountabilities:

1. Learn and execute triage, escalation protocol and recovery procedures per application/business area;
2. Utilize monitoring systems and company tools to ensure system stability at all times and ensure all incidents are acknowledged in a timely and efficient manner;
3. Learn specific application flows and general functionality by application;
4. Document timeline of events for incident reporting and post mortem.

Other Qualities We Are Interested In:

1. Basic proven Linux knowledge;
2. Proven ability to multi-task and prioritise, especially in critical and high-pressure scenarios;
3. Established communication pattern/experience with internal and external customers; regional, local, in-person and/or virtual;
4. Cloud based platform experience (GCP, AWS) a bonus.

Company Benefits:

• Bonus Programme
• Equity Programme
• Employee Stock Purchase Plan (ESPP)
• Private Medical and Dental coverage
• Income Protection
• Life Assurance
• Cycle To Work
• Family Leave
• Education Assistance – MBA/Advanced Degree/Bachelor Degree
• Ongoing Employee Development Training/Certification
• Hybrid Working

CME Group: Where Futures are Made

CME Group is the world’s leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

At CME Group, we embrace our employees' diverse experiences, cultures and skills, and work to ensure that everyone’s perspectives are acknowledged and valued. As an equal opportunity employer, we recognize the importance of a diverse and inclusive workplace and consider all potential employees without regard to any protected characteristic.

Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process.