Technology Operational Resilience Manager

Innovation Group; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Technology Operational Resilience Manager to join its innovative team. This role involves implementing a new IT risk management framework and ensuring the reliability of operational technology. Ideal candidates will have experience in technology operations and a keen interest in resilient technology. The company prides itself on its diverse culture and commitment to inclusion, making it an exciting place to work. If you're ready to challenge the status quo and contribute to a rapidly evolving field, this opportunity is perfect for you.

Benefits

Highly competitive remuneration

Benefits package

Recognition and rewards for extraordinary effort

Qualifications

• Experience in technology operations and ITSM is essential.
• Knowledge of Operational Resilience regulations and frameworks is required.

Responsibilities

• Lead the design and implementation of IT Disaster Recovery plans.
• Conduct business impact assessments and maintain risk identification frameworks.
• Prepare technology risk reports and develop visualisations for communication.

Skills

ITSM

Incident Response

Operational Resilience

Crisis Management

Risk Assessment

Vendor Management

Resilient Architecture Design

Communication Skills

Job description

Please visit our careers site to find out more about working at Ki.

Job Details: Technology Operational Resilience Manager

Employment Type: Permanent

Location: London

Role Details: Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers’ legs.

Ki’s mission is simple. Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days.

Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years.

Ki’s teams have varied backgrounds and work together in an agile, cross-functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons.

Do you have keen interest in state-of-the art resilient technology and want to push the boundaries?

We are seeking a person who is decisive, collaborative and calm under pressure, detail-oriented and analytical, to help us implement and run a new IT risk management framework. This is a multi-faceted role supporting both a Technology Transformation Programme as well as helping to ensure current operational technology and applications are reliable and resilient.

This role will suit an incident or IT disaster recovery manager, or someone with equivalent practical experience in technology operations, who is looking to broaden their skillset. After developing your specialist skills you are now looking for opportunities to grow and learn more about wider resilience, chaos engineering and cloud services - we will support, provide guidance and mentor you. Nevertheless, we are open to other experiences as we are creating a new diverse and dynamic team to build innovative ways of building and assessing operationally resilient technology services.

Principal Accountabilities:

1. Business Impact Assessments & Risk Identification: Develop asset management strategies, lead business impact and vulnerability assessments, conduct threat modelling, and maintain risk identification frameworks.
2. Risk Assessment & Evaluation: Ensure compliance with governance policies, provide expertise on operational resilience, and support risk assessments for internal operations and third-party vendors.
3. Crisis & Incident Management: Lead the design and implementation of IT Disaster Recovery and Business Continuity plans, conduct simulations, and manage the Crisis and Major Incident Management Framework.
4. Risk Governance & Compliance: Support governance service administration, optimise processes for efficiency, and assist with audits and certifications.
5. Reporting & Documentation: Prepare technology risk reports, maintain governance documentation, and develop visualisations to enhance communication.
6. Management & Development: Promote awareness campaigns, research resilience strategies, and support team learning and development.

Required skills & experience:

1. Experience in technology operations, ITSM including Service Asset and Configuration Management.
2. Created incident response playbooks.
3. Developed and tested recovery plans, identified and resolved gaps in resilience.
4. Managed incidents and led responses to disruptions.
5. Worked with external vendors and service providers to ensure service continuity.
6. Knowledge of Operational Resilience regulations and frameworks.
7. Familiarity with resilient architecture design principles.
8. Reported on operational risks and resilience metrics to non-technical stakeholders.
9. Influenced and coordinated cross-function teams.

Our culture: Inclusion & Diversity is at the heart of our business at Ki. We recognise that diversity in age, race, gender, ethnicity, sexual orientation, physical ability, thought and social background bring richness to our working environment. No matter who you are, where you’re from, how you think, or who you love, we believe you should be you.

Ki Values:
• Know Your Customer: Put yourself in their shoes. Understand and balance the different needs of our customers, acting with integrity and empathy to create something excellent.
• Grow Together: Empower each other to succeed. Recognise the work of our teams, while celebrating individual success. Embrace diverse perspectives so we can develop and grow together.
• Be Courageous: Think big, push boundaries. Don’t be afraid to fail because that’s how we learn. Test, adapt, improve - always strive to be better.

You’ll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.

If this sounds like a role and a culture that appeals to you, apply now!