Technology Manager

Mace; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Mace combines construction expertise with consultancy to unlock potential in people and projects. The Technology Manager for Infrastructure and Platforms will own the roadmap for infrastructure and platform services, acting as the technical authority while partners lead implementation.

This role shapes how we run infrastructure as products and delivers value across the organisation. You’ll manage backlogs, define guardrails, and drive continuous improvement with Operations and MSPs, while

Qualifications

• Experience owning a technical product, platform, or internal service end-to-end: roadmap, backlog, priorities, and measurable results.
• User-first approach: map user journeys and measure adoption and outcomes.
• Ability to challenge business and senior stakeholders with clear rationale and trade-offs.
• Experience structuring deliverables for MSPs or external partners with commercial outcomes.
• Understanding IT change governance and collaboration with Operations.
• Strong fluency across infrastructure, cloud and platform technologies.

Responsibilities

• Run infrastructure and platform services as products with clear users and roadmaps.
• Own the backlog for each pillar and shape its roadmap with senior leaders.
• Translate roadmap items into deliverables for partners and MSPs; articulate the what and why.
• Drive delivery pace, governance, and validate outcomes with partners.
• Collaborate with Operations and Service Delivery to improve adoption and value.
• Define shared responsibility models and a product catalogue with service levels.

Skills

Technical product ownership

User-first approach

Stakeholder challenge

MSP/partner orchestration

IT change governance

Cloud & infrastructure fluency

Tools

Datadog

GitHub

IDPs

Microsoft 365

Microsoft Azure

Job description

Mace combines construction expertise with consultancy to unlock potential in every person and project, and to redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.

As Technology Manager for Infrastructure and Platforms, you will run our infrastructure and platform services as products. Reporting to the Technology Director for Infrastructure and Platforms, you will make the case for what we build, starting from user requirements, and own the roadmap and backlog that deliver them. The role requires strong technical understanding but no hands-on engineering: our partners lead implementation, and the Senior Technology Manager is the technical authority on how solutions are built.

Mace Consult is a newly independent global consultancy. Demand for infrastructure and platform initiatives is growing, and this role provides a clear ‘front door’: turning that demand into an orchestrated roadmap, keeping our partners’ work moving, and demonstrating what has been delivered. There is no set way of working yet, and you will play a pivotal role in shaping it.

You’ll Be Responsible For

• Running our infrastructure and platform services as products, each with clear users, a defined roadmap, and measured outcomes across three pillars: cloud and core infrastructure, platform tooling, and workplace and identity.
• Understanding our users (the teams who build on and leverage our infrastructure and platforms), mapping how they get what they need today and where they work around us, alongside the Business Relationship Managers who own the wider relationship with the business.
• Owning the backlog for each pillar and shaping its roadmap with the Technology Director and Senior Technology Manager, prioritising work within the agreed strategy using demand and usage data rather than whoever escalates most urgently.
• Giving infrastructure and platform demand a clear ‘front door’, incorporating self-service and built-in guardrails where appropriate.
• Translating roadmap items into clear deliverables for our partners and managed service providers (MSPs), articulating the ‘what’ and the ‘why’ so they can determine the ‘how’.
• Driving delivery: setting the pace, guiding changes through governance, and validating partner delivery against agreed outcomes.
• Driving continuous improvement, working closely with Operations, Service Delivery Managers, and our MSPs.
• Measuring and reporting on adoption, friction, and outcomes, while demonstrating the cost and value of each pillar.
• Helping define shared responsibility models for our infrastructure and platform products, ensuring clear ownership across all areas from hosting and guardrails through to each product team’s applications and data.
• Helping shape how we run infrastructure and platforms as products for example, developing a product catalogue with named owners and service levels, self-service routes for engineering teams, and leaner, AI-assisted ways of working.
• Working collaboratively towards the common goal of a net-zero carbon transition and sharing responsibility for the proactive identification and management of associated carbon emissions and reductions during delivery.

You’ll Need To Have

• Proven experience owning a technical product, platform, or internal service end-to-end: roadmap, backlog, priorities, and measurable results.
• A user-first approach: engaging directly with users, mapping user journeys, identifying workarounds, and measuring success by adoption and tangible outcomes rather than delivery dates alone.
• The confidence to challenge business and senior stakeholders when necessary, saying “no” or “not yet” while clearly articulating the strategic rationale and associated trade-offs.
• Demonstrated experience structuring deliverables for managed service providers or external partners, setting the operational pace, and accepting delivery against commercial outcomes including partners operating under traditional or waterfall delivery methodologies.
• A comprehensive understanding of IT change governance and how to navigate delivery effectively within it, coupled with a proven ability to cultivate strong working relationships with adjacent functions such as Operations.
• Strong technical fluency across infrastructure, cloud, and platform technologies, with the capability to engage credibly with technical specialists, pose incisive questions, challenge architectural assumptions, and identify risks, gaps, and inconsistencies across:
• Cloud architecture, governance, and security
• Modern application hosting and deployment methodologies
• Enterprise networking and connectivity Identity, access management, and security controls
• Information classification, retention, and governance
• Infrastructure as Code (IaC) and automated change pipelines
• Cloud economics, consumption models, and cost optimisation
• The ability to assimilate new technical concepts rapidly, articulate complex technical trade-offs to non-technical project directors, and translate business requirements into actionable engineering specifications.

You'll Also Have

• Experience with Microsoft 365 and Microsoft Azure.
• A practical understanding of FinOps principles applied to cloud and platform expenditure.
• A working knowledge of data sovereignty, residency requirements, and multi-region hosting architectures.
• Familiarity with Datadog, GitHub, or modern internal developer portals (IDPs).
• Practical exposure to AI-assisted delivery workflows.

Our values

Safety first – Going home safe and well:

We champion a safe, diverse, and inclusive working environment, recognising the vital importance of health and well-being in every team.

Client focus – Deliver on our promise:

We take ownership of the quality of our deliverables and strategic outcomes, cultivating enduring relationships with our clients.

Integrity – Always do the right thing:

We foster positive outcomes across our industry while upholding our regulatory and compliance obligations.

Create opportunity – For our people to excel:

We cultivate a culture of continuous improvement across all endeavours, empowering our colleagues and teams to thrive.

Mace is an inclusive employer and welcomes applications from a diverse range of candidates. Even if you do not meet every single criterion listed, we encourage you to apply, as you may be well suited to this role or other opportunities across our organisation.

We are also open to discussing part-time, flexible, and hybrid working arrangements where appropriate for the role.