Technology Enterprise Analyst

Latham & Watkins LLP; Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Latham & Watkins LLP seeks a Workplace Experience Applications Support Analyst for its Manchester office. This role involves supporting various systems, enhancing user experience, and ensuring data integrity. Candidates should have a relevant degree, strong communication skills, and experience in technology support. We're committed to diversity and offer a rewarding compensation package.

Benefits

Health insurance

Pension plan

Wellness programs

Employee discounts

Qualifications

• Experience in computer-based customer support.
• Prior experience in technology support or help desk roles.
• Proficient in training others on technology applications.

Responsibilities

• Support WE Systems Technology, Knowledge, Training, and Reporting platforms.
• Provide systems access and troubleshoot issues.
• Generate reports and ensure data integrity.

Skills

Communication

Knowledge of technology applications

Project management

Education

Bachelor's degree in technology, computer science or related field

Tools

Adobe Illustrator

Microsoft Office 365

Job description

About Latham & Watkins

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

About the Role

The Workplace Experience Applications Support Analyst is an integral part of Latham’s Workplace Experience (WE) team. This role will be responsible for supporting WE Systems Technology, Knowledge, Training and Reporting platforms, while helping maintain, track, and improve multiple applications, systems, technology tools, and services supported by the WE Systems team and its global partners. This role will be located in our Manchester office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Responsibilities & Qualifications

Other key responsibilities include:

• Providing systems access to new users, troubleshooting issues and concerns, and participating in quality assurance testing and monitoring programs
• Creating, drafting, and publishing workflows, reports, presentations, meeting minutes, and project schedules
• Understanding internal and external clients’ requests and maintains the skills, knowledge, and know-how to clarify requests in order to deliver desired results
• Utilizing project and task management tools to track personal and team progress on a multitude of projects and initiatives
• Generating reports, supporting data integrity, and following up with users to ensure and track usage and adoption

We’d love to hear from you if you:

• Demonstrate knowledge of multiple technology applications with the ability to relay this knowledge through training and resource materials to other team members on a global scale
• Exhibit strong knowledge of graphics programs, such as Adobe Illustrator, as well as Microsoft Office 365 applications
• Possess excellent oral and written communications skills

And have:

• A bachelor's degree or equivalent, preferably in technology, computer science, administration or another related field
• Computer-based customer support experience
• Previous experience as a technology support, help desk, or professional support assistant, preferably

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Health insurance as well as group income protection and life assurance
• A pension plan
• Wellness programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.

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