Technology Engineer

PointWire Limited; United Kingdom; Hybrid; GBP 35,000 - 60,000; Full time

Job summary

PointWire Limited is seeking a Technology Engineer to enhance cybersecurity capabilities. Responsibilities include managing support tickets and supporting security technologies compliant with UK regulations. Ideal candidates will have relevant certifications and practical experience with operating systems and network management tools.

Benefits

Private AXA Health Insurance

Unlimited Annual Leave

Discretionary Company Car Scheme

Flexible Working Environment

Qualifications

• Experience with Windows Server environments and Active Directory required.
• Proficiency in at least one enterprise operating system (Windows, Linux, macOS).
• Knowledge of network protocols and firewall management is essential.

Responsibilities

• Manage and resolve Level 1–3 support tickets independently.
• Provide hands-on support across systems and applications.
• Contribute to internal projects and process improvements.

Skills

Analytical Thinking

Curiosity

Attention to Detail

Education

Certifications A+, Network+, Security+

Tools

Windows Server

Active Directory

PowerShell

VMware

SCCM

Splunk

Job description

Overview

As aTechnology Engineerat PointWire, you’ll be instrumental in strengthening cyber defence capabilities across our clients and internal operations. You’ll deploy, manage, and enhance cutting-edge security platforms, tools, and controls to protect sensitive data, mitigate threats, and safeguard systems, networks, and users.

Working closely with cross-functional teams—including cybersecurity, IT, engineering, architecture, and analytics—you’ll ensure seamless integration of security technologies in line with UK regulations (GDPR, NCSC Guidelines), industry standards (ISO27001, CISSP), and contractual obligations.

Key Responsibilities

• Service Desk Support:Independently manage and resolve Level 1–3 support tickets.
• Technical Troubleshooting:Provide hands-on support across systems and applications, ensuring timely issue resolution.
• Enterprise OS Support:Demonstrate proficiency in at least one enterprise operating system (Windows, Linux, macOS).
• Endpoint & Network Security:Develop expertise in PointWire’s preferred tooling to deliver secure, compliant endpoint and network management.
• Internal Projects:Contribute to technical initiatives, process improvements, and innovation efforts.
• Documentation:Maintain clear, accurate documentation for systems, configurations, and procedures.
• Collaboration:Communicate effectively with colleagues, clients, and partners to support technical delivery.

Skills & Attributes

• Analytical Thinking:Apply logical, systematic approaches to problem-solving.
• Curiosity & Creativity:Embrace a hacker mindset—understand how systems work, break them, and fix them.
• Continuous Learning:Proactively pursue professional development (home labs welcome!).
• Attention to Detail:Deliver high-quality work with precision and clarity.

Qualifications & Technical Expertise

• Certifications:A+, Network+, Security+ preferred. Advantageous: Tanium, Corelight, Titania (Nipper), CrowdStrike (Falcon, Next-Gen SIEM), Mimecast, Zscaler, Tenable, Sophos, Rapid7.
• Systems & Endpoint Management:Experience with Windows Server environments, Active Directory, DNS, DHCP, Group Policy. Familiarity with MECM/SCCM, Intune, Tanium.
• Network & Security:Strong grasp of network protocols, firewall management, and security principles. Experience with tools like PRTG, Nagios, Veeam, Elastic, Splunk, Phantom.
• Virtualisation & Automation:Knowledge of VMware, Hyper-V, Proxmox. Scripting experience with PowerShell, Python, Ansible.
• IT Frameworks:Understanding of ITIL principles and business operations.

Salary & Benefits

• Competitive salary: £35,000 – £60,000 (based on experience)
• Private AXA Health Insurance
• Unlimited Annual Leave Policy
• Discretionary Company Car Scheme
• Flexible Working:We support a modern, adaptable work environment .

It's probably time to hit "Apply." - Before you do, here’s one last thing to keep in mind: we don’t expect you to tick every box or arrive with all the skills listed in this ad. That’s not what matters most. Skills can be taught, and knowledge can be gained—but attitude, enthusiasm, and commitment are what truly count.

If you're excited to be part of a team that values integrity (yes, twice!), collaboration, and creativity, and you're ready to help shape the future of PointWire, we’d love to hear from you.

APPLY HERE: https://wkf.ms/4k2RWvL

Please note:This role may be structured as a remote-hybrid position. Regular travel to the South-West of England will be required, depending on business needs.