Technology Enabled Care (TEC) Co-ordinator

Derby City Council; Derby; On-site; GBP 29,000 - 32,000; Full time

Job summary

Derby City Council is seeking a Technology Enabled Care (TEC) Co-ordinator to oversee a critical service for vulnerable adults. The role involves managing installations of telecare equipment, maintaining customer relationships, and ensuring a high standard of service delivery within a supportive team environment.

Benefits

Flexible work/life balance scheme

Hybrid working

Professional development opportunities

27 days annual leave

Local Government Pension Scheme

Team rewards and discounts

Cycle2Work Scheme

Employee Assistance Programmes

Qualifications

• Knowledge of telecare alarm equipment.
• Experience in a busy environment.
• Full driving license and access to a vehicle.

Responsibilities

• Manage daily operations of the Installation team.
• Act as first point of contact for Carelink customers.
• Maintain stock control and statistical data.

Skills

Communication

Customer service

Staff supervision

Performance data analysis

Computer skills

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job title Technology Enabled Care (TEC) Co-ordinator Job reference 000011189 Date posted 18/06/2025 Application closing date 29/06/2025 Working Pattern Full time Salary Grade: F £29,093 - £31,586 a year Contractual hours 37 Basis Blank Job category/type Social Care - Adults Attachments Blank Job description

Directorate: People Services
Hours: 37 hours a week
Contract Type: Permanent
Location: The Gatehouse, Kedleston Road

If you are someone who is passionate about making a real difference in people’s lives, we have an excellent opportunity for you. The Technology Enabled Care (TEC) Co-ordinator is a rewarding role overseeing a crucial service that directly impacts the citizens of the city and the wellbeing of our community. You will be responsible for managing a small team supporting with the day-to-day installations of TEC equipment in the homes of elderly and vulnerable adults
Derby Carelink is a 24 -hour emergency monitoring and response accredited service that ensure vulnerable people have access to support at the end of the telephone or at the touch of a button whenever they need it. We also offer a range of other technologies to protect our customers in an emergency. As a TEC Co-ordinator you will work closely with TEC equipment suppliers and professionals from across multiple agencies, being at the forefront of service delivery, offering an invaluable service to citizens of Derby

Who We Are
Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.

What We Offer
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:

• Flexible work/life balance scheme (depending on your role)
• Hybrid working (depending on your role)
• Modern office environment (depending on your job location)
• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays (depending on contract)
• Local Government Pension Scheme (depending on contract)
• Team Derby Rewards – retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programmes & Support
• Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network
• Support for colleagues who are carers

The Opportunity
In the role of TEC Co-ordinator , here’s an example of what you’ll be doing to make an impact:
• You will be the first point of contact for potential Carelink customers, to advise on Telecare provision and equipment availability.
• Receive referrals for installation of TEC
• Managing and arranging the day-to-day operation work of the Installation team within Carelink.
• Making appointments and managing diaries.
• Maintain the stock control systems for all equipment and producing statistical data
• Liaising with suppliers and manufacturers keeping up to date with all the latest TEC equipment on the market
About You
To be successful in this role, you’ll ideally have...

• Knowledge and understanding of telecare alarm equipment
• Excellent Communication skills
• Excellent Customer service skills
• Staff supervision experience
• Understanding of elderly and vulnerable adults and their needs looking where TEC can support those needs
• A full and current driving licence and access to a vehicle for work with business use insurance is an essential requirement of this post (Mileage will be paid)
• A vibrant personality and enjoy working in a busy environment
• Used performance data and benchmarking to improve performance
• A wide range of computer skills
• Customer service skills

Next Steps

If you would like to apply for this vacancy, please submit an application via the Derby City Council website

The closing date for this vacancy is at midnight on 29th June 2025. Any applications received after the closing date will not be accepted.

Important Information

Links to the full Job Description and Person Specification are below.

As part of our safer recruitment checks the successful candidate will be subject to an enhanced DBS check.

All employees will normally be appointed to the minimum of the grade for the job.

Before you complete your application form please read our guidance on filling in your application form .

Remember to align your personal statement to the essential criteria in the Person Specification.

Please be aware that where there are colleagues within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.

Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.

We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.

If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at [e-mail]

https://www.derby.gov.uk/signing-service/

Please see Job Description here

Please see Person Specification here

Please see DBS Code of Conduct here