Technology Enabled Care Support Officer

Derby City Council; Derby; On-site; GBP 26,000 - 29,000; Full time

Job summary

Join Derby City Council as a Technology Enabled Care Support Officer to lead in developing procedures for the Telecare Service. This role will involve training staff and ensuring quality standards are maintained while offering support in a vital community service. Enjoy professional development and generous annual leave in a supportive work environment.

Benefits

Continued professional development opportunities

27 days annual leave plus bank holidays

Local Government Pension Scheme

Team Derby Rewards – retail and leisure discounts

Tusker Car Benefit Scheme

Cycle2Work Scheme & free cycle training

Employee Assistance Programmes & Support

Qualifications

• Experience in supporting staff training and developing training programmes.
• Experience of creating processes and procedures.
• A vibrant personality with ability to work in a busy environment.

Responsibilities

• Lead in developing and managing procedures for Telecare Services.
• Contribute to training employees on Carelink systems.
• Work across a 24/7 service including weekends and nights.

Skills

Customer service skills

Computer skills

Understanding of performance data

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job title Technology Enabled Care Support Officer Job reference 000011176 Date posted 10/06/2025 Application closing date 22/06/2025 Working Pattern Full time Salary Grade E, £26,835 - £28,624 a year Contractual hours Blank Basis Blank Job category/type Social Care - Adults Attachments Blank Job description

Directorate: People Services
Hours: 37 hours a week
Contract Type: Permanent
Location: The Gatehouse

An exciting opportunity has arisen within the Carelink Service for a Technology Enabled Care (TEC) Support Officer.

The (TEC) Support Officer a rewarding role supporting a crucial service that directly impacts the citizens of the city and the wellbeing of our community.

Derby Carelink is a 24 -hour emergency monitoring and response accredited service that ensure vulnerable people have access to support at the end of the telephone or at the touch of a button whenever they need it. We also offer a range of other technologies to protect our customers in an emergency. As a TEC Support Officer you will work closely with professionals from across multiple agencies including the Telecare Services Association to develop processes and training on the latest available telecare technology.

Who We Are
Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us .

What We Offer
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:

• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays
• Local Government Pension Scheme
• Team Derby Rewards – retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programmes & Support
• Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network
• Support for colleagues who are carers

The Opportunity
In the role of Telecare Support Officer, here’s an example of what you’ll be doing to make an impact:

You will take a lead role in the development and management of procedures and processes that will support ongoing achievement of the Telecare Services Association Quality Standards Accreditation. Ensuring that these standards are embedded with all employees within the service.

Also, contributing to the development and implementation of training of all employees within the service including inducting new employees focusing on Carelink systems, and operations as well as developing training on new initiatives working effectively across the wider social care, and NHS sectors.

This will involve working across the 24/7 service including some weekends and nights to ensure appropriate training is delivered.

About You
To be successful in this role, you’ll ideally have...

• Experience in supporting with staff training and developing training programmes
• Experience of creating processes and procedures
• A vibrant personality and enjoy working in a busy environment
• Understanding of performance data and benchmarking to improve performance
• A wide range of computer skills
• Customer service skills

Next Steps

If you would like to apply for this vacancy, please submit an application via the Derby City Council website

The closing date for this vacancy is at midnight on 22nd June 2025. Any applications received after the closing date will not be accepted.

Important Information

Links to the full Job Description and Person Specification are below.

As part of our safer recruitment checks the successful candidate will be subject to an enhanced DBS check.

All employees will normally be appointed to the minimum of the grade for the job.

Before you complete your application form please read our guidance on filling in your application form .

Remember to align your personal statement to the essential criteria in the Person Specification.

Please be aware that where there are colleagues within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.

Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.

We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.

If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at [e-mail]. https://www.derby.gov.uk/signing-service/

Please see Job Description here

Please see Person Specification here

Please see DBS Code of Conduct here