Technology Delivery Specialist

hireful; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading benefits management company in Birmingham seeks a Technology and Data Coordinator to support technology portals for clients and manage data processing for employee benefits. Ideal candidates will demonstrate strong organizational skills, experience in the Employee Benefits sector, and proficiency in Excel and other office tools. This role offers a competitive salary, flexible working options, and various employee benefits.

Benefits

Competitive salary and benefits package

Flexible working and holiday options

Pension and enhanced parental leave

Discounts on technology and leisure

Learning and development opportunities

Qualifications

• Proven experience in the Employee Benefits industry.
• Ability to handle data processing with accuracy.
• Strong focus on detail and high-quality work.

Responsibilities

• Support and deliver technology portals to clients.
• Manage client launches and project documentation.
• Build relationships with clients and providers.

Skills

Experience in the Employee Benefits industry

Experience with Excel spreadsheets

Highly organised

Strong administrative skills

IT Literate - MS Word, Excel, Powerpoint, Outlook, Teams

Strong team player

Positive can-do attitude

Job description

The key purpose of the role of Technology and Data Co-ordinator will be to provide Benefits Technology and Data Processing support services to our glo portfolio of clients whilst also taking a lead role in the delivery of our smaller proposition for a portfolio of clients, and to assist with the co-ordination of client work in an accurate and timely manner.

Key Responsibilities

• Responsible for the day-to-day support and delivery of our technology portals to allocated clients including the portal renewals and general requirements
• Manage the launch of new clients and changes outside of a project. Ensure relevant project documentation is completed
• Responsible for regular and ad hoc updates required for clients using benefit platforms
• Support Consultants and the benefits support team with technology services and the processing of data on our benefit platforms in line with internal processes
• Taking a lead role in launching glo Save & Inform clients that do not have a Consultant assigned
• Build effective relationships with clients and providers through a thorough knowledge of their schemes and regular written and verbal communication
• Provide proactive support for ongoing client services and project-based work
• Provide support to advisers and the client facing team with meeting and report preparation, obtaining and checking statistics in line with compliance requirements
• Management of workflow within agreed internal service level agreements and processes
• Provide ad hoc support to day-to-day technology client queries, resolving or escalating as necessary
• Produce work to a high level of quality and accuracy
• Accurate completion of internal systems and databases to ensure maintenance of client records in line with compliance requirements
• Ensure knowledge share of clients to specific team members to allow for cover during holiday & absence
• Support the development of internal best practice and continuous improvement
• Develop knowledge of wider employee benefits products and the market including internal and external training and, where agreed, qualifications

Essential Experience

• Experience in the Employee Benefits industry / experience of dealing with Employee Benefits
• Experience dealing with excel spreadsheets, formulas and the processing of data
• The candidate should be highly organised with strong administrative skills, an ability to prioritise own workloads and work to deadlines and an eye for detail.
• Ability to produce work of high accuracy and quality.
• IT Literate - MS Word, Excel, Powerpoint, Outlook and Teams
• A strong team player
• Positive can-do attitude
• Committed to learning and development

Desirable Experience

• Prince2 or equivalent
• Knowledge of employee benefits and how they operate including health, risk and voluntary
• Understanding of salary sacrifice
• Employee Benefits based Technology experience – working with Flexible Benefits Platforms

Why Join Us?

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
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REF-223 163