Technology Delivery Manager

MacGregor Black; Essex; On-site; GBP 65,000 - 90,000; Full time

Job summary

MacGregor Black is partnering with a high-growth consumer brand to recruit a Technology Delivery Manager. This permanent role is based in Essex and focuses on delivering technology solutions across multiple locations while coordinating internal teams, suppliers and customers.

You will own technology delivery, manage projects, define requirements and drive continuous improvement across operations and support processes.

Qualifications

• Proven experience in technology delivery, infrastructure, IT operations or technology project management.
• Experience implementing and supporting technology solutions across multiple locations or environments.
• Strong project and delivery management skills.
• Experience managing technology suppliers and third-party service providers.
• Good understanding of incident, problem and service management.
• Strong troubleshooting and problem-solving capability.
• Ability to define and manage technical requirements.
• Strong communication and stakeholder management skills.
• Comfortable working across technical and non-technical teams.
• Ability to manage multiple projects and priorities simultaneously.
• Understanding of connectivity, networking or infrastructure would be advantageous.
• A proactive approach with the ability to take ownership and drive issues through to resolution

Responsibilities

• Lead the setup and deployment of technology solutions across multiple locations.
• Manage technology rollouts and implementation projects.
• Coordinate internal technology teams and third-party service providers.
• Define technical requirements and ensure solutions are delivered against agreed standards.
• Develop and manage project plans, timelines and delivery milestones.
• Establish effective support and escalation processes.
• Act as an escalation point for technical issues and third-party suppliers.
• Provide initial technical triage and coordinate resolution of incidents.
• Monitor incidents, trends and recurring technology issues.
• Maintain accurate technical, operational and project documentation.
• Ensure technology environments remain stable, secure and fit for purpose.
• Identify opportunities to improve technology performance and operational efficiency.
• Work closely with business and operational stakeholders to understand requirements.
• Support the continuous improvement of technology delivery and support processes.

Skills

Technology delivery

Infrastructure management

IT operations

Project management

Vendor management

Incident management

Troubleshooting

Requirements definition

Stakeholder management

Multi-project management

Job description

Passionate about technology delivery that works effectively in real-world environments?

Do you have strong technical, project and stakeholder management skills across teams, suppliers and customers?

Ready to own technology delivery across multiple locations and projects while driving continuous improvement?

MacGregor Black are partnering with a high-growth consumer brand on the search for a Technology Delivery Manager. This is a permanent role based in Essex.

This is a hands-on role combining technology delivery, project management, supplier management and operational support. You will act as a central point of coordination between internal technology teams, third-party providers, operational teams and customers, ensuring technology solutions are implemented effectively and remain reliable once live.

Key Responsibilities

• Lead the setup and deployment of technology solutions across multiple locations.


• Manage technology rollouts and implementation projects.


• Coordinate internal technology teams and third-party service providers.


• Define technical requirements and ensure solutions are delivered against agreed standards.


• Develop and manage project plans, timelines and delivery milestones.


• Establish effective support and escalation processes.


• Act as an escalation point for technical issues and third-party suppliers.


• Provide initial technical triage and coordinate resolution of incidents.


• Monitor incidents, trends and recurring technology issues.


• Maintain accurate technical, operational and project documentation.


• Ensure technology environments remain stable, secure and fit for purpose.


• Identify opportunities to improve technology performance and operational efficiency.


• Work closely with business and operational stakeholders to understand requirements.


• Support the continuous improvement of technology delivery and support processes.

What we're looking for?

• Proven experience in technology delivery, infrastructure, IT operations or technology project management.


• Experience implementing and supporting technology solutions across multiple locations or environments.


• Strong project and delivery management skills.


• Experience managing technology suppliers and third-party service providers.


• Good understanding of incident, problem and service management.


• Strong troubleshooting and problem-solving capability.


• Ability to define and manage technical requirements.


• Strong communication and stakeholder management skills.


• Comfortable working across technical and non-technical teams.


• Ability to manage multiple projects and priorities simultaneously.


• Understanding of connectivity, networking or infrastructure would be advantageous.


• A proactive approach with the ability to take ownership and drive issues through to resolution

Competitive salary + benefits.