Technology & Customer Insights Manager

We Are Stellify; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

We Are Stellify helps a fast-growing, app-led consumer brand in London to own marketing’s platforms, customer data and performance reporting. The role drives decisions for the commercial team and owns HubSpot plus a lifecycle tool like Iterable or Braze.

You will ensure GDPR/PECR compliance, build segmentation, deliver attribution across campaigns and app engagement, and partner with Tech and Data to optimise data flows and integrations.

Qualifications

• A background in marketing operations, CRM operations, marketing technology or customer insight.
• Hands-on experience of a platform such as Iterable, HubSpot, Salesforce Marketing Cloud, Braze or Klaviyo.
• Confidence with segmentation, lifecycle reporting and attribution.
• Experience of consent and data governance in a marketing setting.

Responsibilities

• Own marketing platforms (HubSpot and a lifecycle tool) roadmap, automation and integrations.
• Manage customer data, segmentation and exclusions with GDPR/PECR compliance.
• Deliver reporting and attribution for campaigns, membership, app engagement and retention.
• Provide practical recommendations on CRM, pricing, membership and partnerships.
• Serve as main marketing contact for Technology and Data, writing integration requirements and data flows.
• Document processes and controls so knowledge sits with the team.

Skills

Marketing operations

CRM operations

Marketing technology

Customer insights

Tools

Iterable

HubSpot

Salesforce Marketing Cloud

Braze

Klaviyo

Job description

Senior and executive search across customer operations, CX and contact centres.

Our client is a fast-growing, app-led consumer brand with a national estate and a membership offer. They want one person to own marketing’s platforms, customer data and performance reporting, and to turn that data into decisions for the commercial team.

The role

• Business owner of the marketing platforms (HubSpot and a lifecycle tool such as Iterable or Braze), including the roadmap, automation and integrations
• Customer data, segmentation and exclusions, kept compliant with GDPR and PECR alongside Legal
• Reporting and attribution covering campaigns, membership, app engagement and retention
• Practical recommendations on CRM, pricing, membership and partnerships
• The main marketing contact for Technology and Data, writing clear requirements for integrations and data flows
• Documenting processes and controls so the knowledge sits with the team

You’ll bring

• A background in marketing operations, CRM operations, marketing technology or customer insight
• Hands‑on experience of a platform such as Iterable, HubSpot, Salesforce Marketing Cloud, Braze or Klaviyo
• Confidence with segmentation, lifecycle reporting and attribution
• Experience of consent and data governance in a marketing setting