Technology Centre Assistant

TN United Kingdom; Ware; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Technology Centre Assistant to join their vibrant team at the Broxbourne and Ware Campus. This role is crucial in providing exceptional support to students, helping them navigate technology and online learning resources. The ideal candidate will thrive in a dynamic environment, showcasing excellent customer service skills and the ability to resolve conflicts effectively. With access to state-of-the-art facilities and a commitment to professional development, this position offers a rewarding opportunity to make a meaningful impact in the educational sector.

Benefits

Cycle to Work Scheme

Defined Benefit Pension Scheme

Free Parking

Discounts on Arriva Bus Travel

Onsite Refectory with Subsidised Coffee

Gym Access

Library Access

Qualifications

• Experience in providing excellent customer service in a technology or learning centre.
• Ability to work independently and as part of a team.

Responsibilities

• Support students with IT queries and technology needs.
• Loan and return equipment/books/resources.

Skills

Customer Service

Conflict Resolution

Attention to Detail

Teamwork

Education

Experience in Educational Setting

Experience with 16-19 Year Olds

Job description

Social network you want to login/join with:

Technology Centre Assistant – Full Time – Term Time only, 38 weeks worked - Permanent

Broxbourne & Ware Campus

Hertford Regional College is looking for a Technology Centre Assistant who will work in our Technology Centres at Broxbourne and Ware and will be responsible for supporting the full range of services including helping students on computers, loaning and returning equipment/books/resources as well as supporting online learning. Our Technology centres offer a delivery of online and digital learning resources and support for students with a range of IT queries and technology needs whether this be their own or college devices while studying at the College.

The post holder will be expected to work some evenings on a rota basis if required.

The ideal candidate will have experience of contributing to providing an excellent customer service and preferably within a Technology or Learning Centre with 16-19 year olds and young adults in an educational setting. To be successful in this role, the role holder will have the ability to work without direct supervision, but also work well within a team and possess the ability to deal with conflict and resolve issues, being resourceful and an excellent attention to detail.

Would you be able to fulfil this role and provide support that makes a difference? If so, apply now!

About Us

Hertford Regional College has recently been graded a Good College by Ofsted (2021) and is a vibrant, dynamic further education college across two campuses, with ambitious growth and development targets. The passion for supporting the community and inspiring our students is manifested in our focussed strategies, and we are working hard to make these visions a reality.

Hertford Regional College can provide you with some of the best in house training and staff development opportunities to maintain your professional development.

Hertford Regional College offers access to state of the art facilities for staff and learners, Cycle to work scheme, a defined benefit Pension scheme, free parking, Arriva Travel club (discounts on Arriva bus travel), onsite refectory with subsidised coffee outlet, a gym and a library.