Technology Business Analyst

At McLaren Racing, we’re not just here to try to take the chequered flag. We’re here to excite our fans, inspire our people and deliver for our partners. And we’re also committed to evolving our sport, our industry, and our technology, too.

Purpose of the Role:

The Business Analyst will play a vital role within the Product Management Team, acting as a bridge between business needs and product delivery. The focus of this role is twofold: Ensuring the stability and efficiency of business as usual (BAU) operations and driving growth through innovation and strategic enhancements. The Business Analyst will be responsible for managing feedback loops, proactively supporting end users, and ensuring all issues and improvements are effectively captured in the backlog. They will also analyse product performance, identify opportunities for scaling, and help align product development with business objectives.

Principal Accountabilities:

• Issue Monitoring & Resolution: Proactively track, manage, and prioritise BAU issues, ensuring rapid turnaround times and minimising disruptions to daily operations.
• Backlog Management: Ensure all issues, bugs, and enhancement requests are documented, triaged, and efficiently managed within the backlog. Maintain and balance both BAU issue resolution and new product changes, ensuring an effective pipeline of improvements.
• Requirement Gathering: Collaborate with business stakeholders to collect and document comprehensive requirements that guide the product roadmap.
• Sprint Planning: Partner with the product management team to prioritise and plan sprints, aligning business needs with timely and efficient delivery.
• User Engagement & Feedback Management: Frequently interact with end users to capture feedback, understand pain points, and ensure their needs are continuously addressed gathering insights and suggestions to drive product improvements.
• End User Support and Service: Act as a key support function for end users, offering guidance, troubleshooting, and proactive assistance to maintain a high standard.
• Data Analysis: Analyse product and user data to identify trends, issues, and enhancement opportunities.
• Documentation: Develop detailed and structured documentation for requirements, processes, and user feedback for reference and transparency.

Knowledge, Skills and Experience:

Essential:

• Proven experience as a Business Analyst, preferably within a product management or B2B context.
• Strong analytical and problem solving skills, with attention to detail.
• Excellent communication and interpersonal abilities to engage stakeholders effectively.
• Proficiency in data analysis tools and methodologies.
  

Desirable:

• Bachelor’s degree in Information Technology, or related field.
• Familiarity with product management tools and software.
• Knowledge of user experience (UX) principles and practices.

Personal Attributes:

• Detail-oriented and proactive, with a strong commitment to optimising commercial and product processes.
• Collaborative team player with excellent interpersonal skills.
• Independent and resourceful, able to manage tasks effectively within a team and individually.