Technology and Services Transformation Director – Infrastructure - Digital

Turner & Townsend Limited; London; On-site; GBP 90,000 - 130,000; Full time

Job summary

A leading consultancy firm in London is seeking a Technology and Services Transformation Director to spearhead the development of technology services. The successful candidate will lead a dynamic team, manage complex IT programs, and be responsible for substantial commercial outcomes. Candidates should have a proven track record in service transformation and excellent stakeholder engagement skills.

Qualifications

• Proven experience in leading technology and service transformation initiatives.
• Experience in sectors such as Infrastructure, Defence, and Energy.
• Strong understanding of IT service management and emerging technologies.

Responsibilities

• Lead the development and execution of the technology transformation agenda.
• Act as a trusted advisor to clients shaping digital strategies.
• Own P&L responsibility for revenue growth and cost control.

Skills

Leadership

Stakeholder engagement

Commercial acumen

Innovative thinking

Education

Degree in Technology, Engineering, Business, or related field

Relevant certifications (ITIL, PMP, Agile, etc.)

Job description

Technology and Services Transformation Director – Infrastructure - Digital

• Full-time
• Department: Infrastructure

At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.

Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide.
Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result our people get to enjoy working on some of the most exciting projects in the world.

We are seeking a strategic and delivery-focused Technology and Services Transformation Director to lead the development and execution of our technology transformation agenda. This is a unique opportunity to build and scale a new digital service offering within Turner & Townsend Digital, with accountability for strategy, delivery, commercial performance, and market positioning.

You will lead a multidisciplinary team across enterprise IT and operational technology domains, with responsibilities akin to CIO-level leadership. The role blends strategic direction, client engagement, innovation, internal capability development, and business performance ownership.

Key Responsibilities

Service & Practice Development

• Build and scale new technology-led service offerings aligned to Turner & Townsend’s digital strategy.
• Define value propositions, delivery models, and go-to-market strategies in collaboration with Digital Capability Family Leads.
• Develop reusable assets, frameworks, and accelerators to enhance delivery efficiency and consistency.
• Shape the vision, roadmap, and commercial model for a new practice area that meets market demand and drives sustainable revenue growth.
• Lead the delivery of complex technology programmes and portfolios across enterprise IT and operational technology.
• Drive innovation through the adoption of AI, cloud-native platforms, data analytics, and intelligent automation.
• Oversee IT service performance, ensuring alignment with business needs and continuous improvement.
• Apply structured methodologies (e.g., Agile, ITIL, Lean) to deliver transformation outcomes at scale.

Client & Industry Engagement

• Act as a trusted advisor to clients, shaping digital transformation strategies and service models.
• Represent Turner & Townsend in industry forums, conferences, and thought leadership platforms.
• Lead market conditioning and business generation through strategic partnerships, solution development, and client engagement.

Capability & Team Leadership

• Grow Turner & Townsend’s internal technology capability and credibility.
• Lead and mentor multidisciplinary teams, fostering a high-performance and inclusive culture.

Business Performance & Governance

• Own P&L responsibility for the service line, including revenue growth, margin improvement, and cost control.
• Ensure robust governance, risk management, and compliance across all transformation initiatives.
• Contribute to strategic planning and executive leadership forums, influencing the direction of Turner & Townsend Digital in the UK and global regions.

Skills & Experience

• Proven experience in leading enterprise-wide technology and service transformation initiatives.
• Experience across a range of Turner & Townsend’s key sector areas including Infrastructure, Defence, Energy & Natural Resources, and Government.
• Demonstrated success in building or scaling a new service line, practice, or capability area within a complex organisation.
• Strong understanding of IT service management, digital platforms, operational technology, and emerging technologies (AI, cloud, data).
• Excellent stakeholder engagement and communication skills, with experience influencing at C-suite and board levels.
• Strong commercial acumen, with a track record of delivering revenue growth, managing P&L, and driving strategic business outcomes.

Qualifications

• Degree in Technology, Engineering, Business, or a related field (Master’s preferred).
• Relevant certifications (e.g., ITIL, PMP, Agile, TOGAF, Prosci) are highly desirable.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Join our social media conversations for more information about Turner & Townsend and our exciting future projects:

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Join our social media conversations for more information about Turner & Townsend and our exciting future projects:

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property ofTurner & Townsend and arenot subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team,to submit candidates for review.