Technology Analyst

emh group; Coalville; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Technology Analyst to spearhead digital transformation and enhance technology systems within social housing. This role involves optimizing existing IT infrastructure, implementing solutions to improve service delivery, and engaging tenants effectively. The successful candidate will collaborate with cross-functional teams to align technology with business goals, ensuring compliance with data protection regulations. Join a forward-thinking organization committed to enabling better lives and delivering high-quality services to communities. This position offers a competitive salary and a generous benefits package, making it an exciting opportunity for those passionate about technology and social impact.

Benefits

Competitive salary

34 days’ annual leave

Contributory pension scheme

Flexible working

Training and development opportunities

Qualifications

• Proven experience as a Technology Analyst or Systems Analyst in IT.
• Strong understanding of IT systems and infrastructure for social housing.

Responsibilities

• Drive digital transformation and optimize technology systems.
• Gather and document technology requirements for housing management systems.

Skills

Technology Analysis

Systems Analysis

Cloud-based Technologies

Mobile Solutions

CRM Systems

Data Protection (GDPR)

Cybersecurity Standards

ITIL Foundation

Agile Methodologies

Education

Degree in IT or related field

Tools

Housing Management Systems

Tenant Portals

Mobile Workforce Solutions

Data Analysis Tools

Job description

Permanent

Full time (35 hours per week)

About Us
Emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.

Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.

Our values
Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

The role
We are looking for a Technology Analyst, who will drive digital transformation and optimise technology systems. You will focus on existing IT infrastructure, identify technology needs and implement solutions that enhance service delivery, tenant engagement and operational efficiency. This role will work closely with cross-functional teams to ensure technology aligns with the business goals and supports the evolving needs of tenants and staff.

The Technology Analyst will assess current IT systems and infrastructure used in social housing, including housing management systems, tenant portals, and mobile solutions. Working with key stakeholders, you will gather and document technology requirements and work with the team to ensure smooth integration of housing management systems, mobile workforce solutions and other digital tools.

You will support the collection, analysis, and reporting of data from housing management systems, focusing on key metrics such as tenant satisfaction, rent arrears, and repairs. You will ensure that all technology solutions comply with data protection regulations, including GDPR, and meet cybersecurity standards.

About You
The successful candidate will have proven experience as a Technology Analyst, Systems Analyst, or similar role in IT with ITIL Foundation Agile, preferably within the public sector or social housing. You will have experience working with cloud-based technologies, mobile solutions for field workers, and CRM systems, with a strong understanding of IT systems, infrastructure, and software relevant to social housing operations (e.g., housing management systems, tenant engagement platforms).

You will be able to identify emerging trends and innovations that have the potential to reshape services offered, continuously assessing how future technologies will drive business transformation and create new opportunities.

Company Benefits
Our generous package includes:

• Competitive salary
• 34 days’ annual leave (including statutory days), increasing with length of service (pro-rata for part time)
• Contributory pension scheme
• Flexible working
• A wide range of training and development opportunities (we are an Investors in People accredited organisation)

Interested in this role? You can find all the relevant information in the description below.

For Further Information, Please Find Attached The Job Description.

We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application.

Please note: We do not hold a sponsorship licence and would not be able to support sponsorship on any of our roles.

emh care & support is part of emh which provides affordable homes and related care and support services to communities across the East Midlands.

Enabling better lives is at the heart of everything we do. We help vulnerable people live an enjoyable, independent life by advocating on their behalf or by providing activities, support, care, and housing that matches their needs.