Technology Adoption Manager

KPMG United Kingdom; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

KPMG United Kingdom is seeking a Digital Adoption Manager to drive technology adoption strategies across the firm. This role entails leading initiatives like the Digital Ninja Programme, ensuring seamless integration of new tools such as Microsoft 365 and enhancing user experience to maximize ROI on technology investments. The ideal candidate will possess excellent communication and organizational skills, alongside a strong understanding of digital workplace tools.

Qualifications

• Strong relationship-building abilities.
• Skills to influence teams and adapt to ambiguities.
• Proficiency in communication with diverse audiences.

Responsibilities

• Support the UK firm's digital strategy and adoption of Microsoft tools.
• Design and implement adoption strategies for new technologies.
• Lead the Digital Ninja Programme to enhance tech engagement.

Skills

Relationship-building

Influencing skills

Flexibility

Problem-solving

Design thinking

Creative thinking

Organizational skills

Communication skills

Understanding of Digital Workplace tools

Tools

Microsoft Teams

OneDrive

Job description

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Job Description

Base Location: London / Hybrid (2 days per week in office)

Your role will focus on activities related to driving adoption across our firmwide technologies, particularly our digital workplace tools. The Digital Adoption Team collaborates with programmes deploying new technologies to ensure successful rollout and adoption of key digital tech, including Microsoft 365 apps, GenAI, and more. We prioritize user experience, aiming for technology that is seamless, sleek, and user-friendly.

The Digital Adoption Manager will ensure the firm maximizes ROI on current and future technologies. This role involves leading activities that support the firm's digital strategy to achieve business outcomes and facilitate transformation across the organization.

Additionally, the role includes leadership of the Digital Ninja Programme, the largest technology champion network at KPMG, comprising over 1,000 Ninjas embedded in various business areas to optimize technology application.

Key Responsibilities:

• Support the UK firm's digital strategy, including adoption of Microsoft Copilot, KPMG UK's GenAI tool AVA, and AI integration into workflows.
• Collaborate with the Adoption team, Change & Adoption team, and Digital Workplace Programme. The role reports to the Head of Change and Digital Adoption.
• Design adoption strategies for new tools and develop delivery approaches that enhance ways of working, bridging technical and user perspectives.
• Integrate digital adoption activities into deployment planning, including design, development, testing, and communication strategies.
• Engage others using modern communication methods, social learning, and content strategies; contribute to campaigns.
• Lead the Digital Ninja Programme, ensuring community engagement, upskilling, and awareness of tech updates.
• Stay current with technological advancements, utilize social media for recognition and idea generation, and research updates from companies like Microsoft.
• Coordinate with global counterparts, analyze adoption metrics, and track engagement.
• Assess new technologies' benefits, project their impact into the business, and create user-friendly tips to promote adoption.

Skills and Qualifications:

• Strong relationship-building abilities
• Influencing skills to align teams toward common goals
• Flexibility and adaptability in ambiguous situations
• Problem-solving and root cause analysis skills
• Application of design thinking to create user-centered solutions
• Creative thinking for innovative problem solving
• Organizational skills to manage priorities and meet deadlines
• Excellent communication skills, adaptable to different audiences, proficient in PowerPoint, videos, and data visualization
• Ability to articulate the benefits of technology and identify best practices
• Understanding of Digital Workplace tools like Teams and OneDrive and their role in collaboration
• Awareness of organizational issues, challenges, and workflows