Technology Acceleration Manager

Elior Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Elior Group is seeking a Technology Acceleration Manager to own customer technology projects from concept to launch, ensuring seamless delivery and lasting value for clients and operations teams.

You will lead end-to-end project delivery, champion the technology strategy, and mobilise new solutions with hands-on on-site support and adoption guidance. Strong collaboration with Operations, Sales, and Technology is essential.

Qualifications

• Experience delivering technology implementation projects for digital platforms, EPOS, e-commerce, mobile apps or hospitality tech.
• Ability to manage multiple projects from planning through launch.
• Strong stakeholder management, influencing across levels with clients and suppliers.

Responsibilities

• Lead end-to-end delivery of customer technology projects on time and within budget.
• Champion customer technology strategy and promote digital innovation for clients and internal teams.
• Mobilise and launch new technology solutions with on-site support for adoption.

Skills

Tech project delivery

Multi-project management

Stakeholder management

End-user training

Organisational & communication

Budget & procurement

Innovation mindset

Hospitality/retail experience

Job description

Working Pattern: Monday to Friday | 9am - 5:30pm

Salary: £Competitive

Job ID: 7296

What you'll be serving up...

As Technology Acceleration Manager, you'll take ownership of customer technology projects from concept through to launch, ensuring every implementation is delivered seamlessly and creates lasting value for our clients and operational teams.

You’ll:

• Lead the end-to-end delivery of customer technology projects, ensuring they're delivered on time, within budget and to the highest standard.
• Champion Elior's customer technology strategy, promoting digital innovation across clients and internal stakeholders.
• Manage the mobilisation and launch of new technology solutions, providing on-site support and guidance to ensure successful adoption.
• Deliver engaging training and communications to operational teams, helping them embrace new systems with confidence.
• Build strong relationships with Operations, Sales, Technology teams and third-party suppliers to deliver outstanding customer outcomes.
• Support technology feasibility assessments for new business opportunities and provide expert advice during the sales process.
• Identify opportunities to improve systems, processes and customer experiences by keeping up to date with emerging technologies and industry trends.
• Monitor project risks, manage implementation plans and ensure technology solutions continue to deliver long-term business value.

The ingredients you'll bring...

We're looking for someone who combines strong project delivery skills with a passion for technology and customer experience.

You’ll ideally have:

• Experience delivering technology implementation projects involving digital platforms, EPOS, e-commerce, mobile applications or hospitality technology.
• A proven ability to manage multiple projects simultaneously from planning through to successful launch.
• Strong stakeholder management skills, with the confidence to influence colleagues, clients and suppliers at all levels.
• Experience training and supporting end users through technology change programmes.
• Excellent organisational, communication and problem‑solving skills.
• Commercial awareness, with experience managing project budgets, suppliers or technology partners.
• A proactive mindset with a passion for innovation and continuous improvement.
• Experience within hospitality, retail or contract catering would be advantageous, but isn't essential

If you're passionate about using technology to transform customer experiences and enjoy delivering projects that make a real difference, we'd love to hear from you.