Technologist

Ardo; Ashford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A food manufacturing company based in Ashford is seeking a Quality and Technical Manager to enhance customer relations and manage quality systems. Responsibilities include providing technical support, conducting audits and ensuring compliance with food safety standards. The ideal candidate will have a minimum of 3 years’ experience in food manufacturing and relevant qualifications in food safety and HACCP.

Benefits

Medicash

Pension

Qualifications

• Minimum of 3 years’ experience within the Food Manufacturing Industry.
• Good level of PC literacy required.
• Proactive attitude and excellent time management needed.

Responsibilities

• Understand and manage customer requirements throughout the process.
• Handle and investigate customer complaints effectively.
• Conduct internal audits as part of the compliance checks.
• Ensure all products meet safety and quality standards.
• Drive vendor compliance and maintain strong relationships.

Skills

Food Safety understanding

HACCP knowledge

PC literacy

Proactive attitude

Time management

Teamwork ability

Understanding of Microbiology

Retail standards experience

Education

Food Safety training and HACCP Level 3

Job description

Your Scope

Job Summary

To maintain and develop the relationship between Ardo UK, its customers, and suppliers through timely response to technical enquiries. To further the reputation of Ardo UK Technical department via the provision of a premier technical service. To aid in the development and maintenance of Ardo UK Quality Management Systems and related procedures.

Participating in NPD projects and discussions. Managing the technical expectations for the key customer accounts. Providing competent, efficient, and comprehensive technical support to both internal and external customers.

Leadership & Teamwork

• Lead by example and take a hands-on operational approach.
• Contribute ideas and solutions to improve the team’s service delivery.
• Have a solution lead approach.
  
  
  

Communication

• Communicate with other relevant departments within Ardo UK and within Group.
• Convey a clear, timely and positive message that influences the thoughts and actions of others.
• Communicate intentions and rationale for key decisions.
• Clearly and effectively communicate with individuals within the business, Group, suppliers, and customers to ensure a good working relationship.
  
  
  

Strategic

• Educate key customers on quality factors.
• Become the Quality and Technical standards leader for Ardo UK, Ashford
• Create positive relationship with group colleagues creating a positive outlook on forward looking.
• Maintain the Company focus on quality products through communication and education.
  
  
  

Analytical

• Organise and prioritise work, devoting adequate time and attention to individual tasks.
• Handle competing priorities effectively, making sound decisions are made and taking the appropriate action.
• Meet deadlines within the set timeframes given on projects.
• Regularly evaluate task progress and adjust accordingly.
• Effectively organise multiple assignments to produce work that is accurate, thorough and on time.
  
  
  

Responsibilities & Expertise

• Understand customer requirements and ensure they are relayed within the business, managing the customers expectation at every step of the journey.
• Handling, logging, investigating, and responding to customer complaints.
• Carry out internal audits.
• Liaising with customers, consumers, and suppliers where necessary.
• Support Technical Manager preparing and during customer audits.
• Assist the site HACCP team.
• Monitor labelling, ensuring it displays all correct and specified information.
• Cover for all team members in their absence or as required.
• Issue certificate of analysis for customers as agreed with the commercial team.
• To work with other team members on Ardo UK’s customer portfolio/projects
• Flexibility and willingness in this position is key.
• Responsible for driving vendor compliance which requires someone with the ability to build strong, sustainable relationships.
• Completing customer questionnaires when required
• Looking at ways to maintain the quality of the finished product as agreed.
• Ensuring quality and safety standards are in place for all NPD and current lines.
• Ensuring all products are produced to specification and following up on any deviations, correcting any issues.
  
  
  

Please note that this list is not exhaustive and will be subject to workload at the time.

Compliance

• Maintain a full understanding of the legal requirements, required within both the departments and the business, to be able to operate with full legal compliance.
• Personally comply with all policies, procedures and risk assessments relevant to role and responsibilities.
  
  
  

Your profile

Qualifications And Experience

• Minimum of Food Safety training and HACCP Level 3
• Minimum of 3 years’ experience within the Food Manufacturing Industry
• Good level of PC literacy
• Proactive attitude
• Excellent time management
• Ability to work on own initiative but also as a team
• Understanding of Microbiology and hazards
• Experience with retail standards and expectations
• Ability to navigate and create specifications, questionnaires and SAQ’s.
  
  
  

We offer

Medicash

Pension