Technologist

JR United Kingdom; Ashford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading food manufacturing company in Ashford seeks a Technical Specialist to manage customer relationships and ensure quality compliance. Responsibilities include technical support, developing quality management systems, and handling customer complaints. Required qualifications include HACCP Level 3 and 3+ years of industry experience. Competitive salary and full-time hours offered.

Qualifications

• Minimum of 3 years experience within the Food Manufacturing Industry.
• Ability to work on own initiative but also as a team.
• Understanding of Microbiology and hazards.

Responsibilities

• Maintain relationship with customers and suppliers.
• Manage technical expectations for key accounts.
• Handle, log, and respond to customer complaints.

Skills

Food Safety training

Knowledge of Microbiology

Good level of PC literacy

Interpersonal skills

Education

HACCP Level 3

Job description

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Hours: 40 Hours per week Monday Friday 08.00 17.00 with 1 hour unpaid lunch break

Job Summary

To maintain and develop the relationship between Ardo UK, its customers, and suppliers through timely response to technical enquiries. To further the reputation of Ardo UK Technical department via the provision of a premier technical service. To aid in the development and maintenance of Ardo UK Quality Management Systems and related procedures.

Participating in NPD projects and discussions. Managing the technical expectations for the key customer accounts. Providing competent, efficient, and comprehensive technical support to both internal and external customers.

Leadership & Teamwork

Lead by example and take a hands-on operational approach.

Contribute ideas and solutions to improve the teams service delivery.

Have a solution lead approach.

Support other members of the technical team regarding issues as they arise.

Communication

Communicate with other relevant departments within Ardo UK and within Group.

Convey a clear, timely and positive message that influences the thoughts and actions of others.

Communicate intentions and rationale for key decisions.

Clearly and effectively communicate with individuals within the business, Group, suppliers, and customers to ensure a good working relationship.

Ability to translate customer requirements into a format in which the business can relate.

Strategic

Educate key customers on quality factors.

Become the Quality and Technical standards leader for Ardo UK, Ashford

Create positive relationship with group colleagues creating a positive outlook on forward looking.

Maintain the Company focus on quality products through communication and education.

Analytical

Organise and prioritise work, devoting adequate time and attention to individual tasks.

Handle competing priorities effectively, making sound decisions are made and taking the appropriate action.

Meet deadlines within the set timeframes given on projects.

Regularly evaluate task progress and adjust accordingly.

Effectively organise multiple assignments to produce work that is accurate, thorough and on time.

Responsibilities & Expertise

Understand customer requirements and ensure they are relayed within the business, managing the customers expectation at every step of the journey.

Handling, logging, investigating, and responding to customer complaints.

Carry out internal audits.

Liaising with customers, consumers, and suppliers where necessary.

Support Technical Manager preparing and during customer audits.

Assist the site HACCP team.

Monitor labelling, ensuring it displays all correct and specified information.

Cover for all team members in their absence or as required.

Issue certificate of analysis for customers as agreed with the commercial team.

To work with other team members on Ardo UKs customer portfolio/projects

Flexibility and willingness in this position is key.

Responsible for driving vendor compliance which requires someone with the ability to build strong, sustainable relationships.

Completing customer questionnaires when required

Looking at ways to maintain the quality of the finished product as agreed.

Ensuring quality and safety standards are in place for all NPD and current lines.

Ensuring all products are produced to specification and following up on any deviations, correcting any issues.

Please note that this list is not exhaustive and will be subject to workload at the time.

Compliance

Maintain a full understanding of the legal requirements, required within both the departments and the business, to be able to operate with full legal compliance.

Personally comply with all policies, procedures and risk assessments relevant to role and responsibilities.

Qualifications and Experience

Minimum of Food Safety training and HACCP Level 3

Minimum of 3 years experience within the Food Manufacturing Industry

Good level of PC literacy

Ability to work on own initiative but also as a team

Understanding of Microbiology and hazards

Experience with retail standards and expectations

Ability to navigate and create specifications, questionnaires and SAQs.

Interpersonnel Recruitment is operating as an Employment Agency for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search.

We ask that all applicants already have Right to Work UK documentation in place and on file.

We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion.

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