Technician Relations Manager - Romania

Global Wind Service (UK) Ltd; Lowestoft; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the wind energy sector is seeking a Technician Relations Manager to enhance employee satisfaction and build strong relationships with field-based technicians. The role involves administrative tasks, fostering professional development, and ensuring effective communication. Join a dedicated team focused on delivering top-tier service and promoting a safety culture.

Qualifications

• Proven experience in remote and face-to-face interactions.
• Background in recruitment or customer service is advantageous.

Responsibilities

• Building and maintaining strong relationships with technicians.
• Managing technician CVs and ensuring they reflect current skills.
• Supporting technicians’ professional growth through discussions.

Skills

Communication

Employee Engagement

Relationship Management

Job description

Due to our ongoing development and strategic priorities focusing on GWS's future aspirations and employee satisfaction among our field-based technicians, we are seeking passionate candidates who are committed to engaging, developing, and supporting our site teams.

The position of Technician Relations Manager centers on three key priorities for GWS and our employees:

1. Strengthening relations and ensuring timely communication
2. Administrative and management tasks
3. Fostering professional development and maintaining strong relationships with our technicians

This role is vital within our organization for establishing and nurturing long-lasting relationships with our field-based technicians. Additionally, it involves managing various administrative duties and supporting initiatives related to technician growth and satisfaction.

As a Technician Relations Manager, you will oversee a diverse group of technicians, working closely with our Operations, Recruitment, and Integrated Planning teams to deliver top-tier service to our field employees.

Reporting to the Head of Technician Relation Management, you will join a dedicated team focused on employee satisfaction and relationship building, directly impacting GWS’s ability to provide excellent service to clients and staff alike.

Requirements

Role Responsibilities

• Building and maintaining strong relationships with technicians via email, phone, face-to-face meetings, and site visits
• Serving as the primary contact for GWS Wind Turbine Technicians, providing accurate and timely information
• Communicating project assignments clearly to technicians
• Supporting technicians’ professional growth through regular discussions, addressing concerns, and performance issues
• Maintaining and updating the Qualification Matrix accurately and promptly
• Managing technician CVs, ensuring they reflect current skills, experience, and project assignments for effective planning and sales
• Gathering feedback from Site Managers and Leaders to inform continuous improvement efforts
• Promoting safety and quality culture within GWS
• Monitoring technician utilization and advising on resource allocation and training needs
• Handling annual leave requests in coordination with planning and management teams
• Supporting disciplinary actions in collaboration with HR and management, ensuring fairness and compliance
• Overseeing offboarding procedures for departing technicians
• Approving internal expenses related to technicians
• Encouraging cross-departmental cooperation to enhance organizational efficiency
• Introducing new technician contract types as needed
• Managing budget approvals for work clothing

Job Requirements

• Proven experience in remote and face-to-face interactions
• Background in recruitment, customer service, or similar fast-paced environments is advantageous
• Embodies GWS values and culture
• People-oriented with a passion for employee engagement and retention
• Structured, data-driven, and process-oriented
• Proactive with a positive attitude and understanding of multicultural team dynamics

Interested in joining our team?

If you wish to apply, please submit your CV and application online for review. We will evaluate your profile carefully.

Unsolicited applications will be kept on file and considered for future vacancies matching your profile.

We are an Equal Opportunity Employer

Global Wind Service is committed to diversity and inclusion, making employment decisions without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or any other protected status under applicable laws.