Technician Relations Manager - Romania

Global Wind Service; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Technicians Relations Manager to enhance employee satisfaction and strengthen relationships with field-based technicians. This pivotal role involves overseeing technician development, ensuring effective communication, and managing administrative tasks. You will work closely with operations and recruitment teams to provide a first-class service to valued employees. If you have a passion for employee engagement and a proactive mindset, this is a fantastic opportunity to make a significant impact within a dynamic and multicultural workforce.

Qualifications

• Proven experience in remote and face-to-face interaction.
• Structured and data-disciplined with a proactive mindset.

Responsibilities

• Creating and maintaining strong relationships with technicians.
• Facilitating regular discussions to support professional growth.
• Managing technician utilization and suggesting resource allocation.

Skills

Communication Skills

People-oriented Personality

Proactive Mindset

Data Discipline

Employee Engagement

Job description

Due to our continuing development and strategic priorities focusing on GWS's future aspirations and the employee satisfaction of our field-based technicians, we are looking for candidates who are passionate about engaging, developing, and supporting our site teams.

The position of Technicians Relations Manager focuses on three key priorities for GWS and our employees:

1. Strengthening relations and timely communication

2. Technician Development

3. Administrative and management Tasks

The role will be essential within our organization in strengthening and establishing good and long-lasting relationships with our field-based Technicians. In addition, the role is to ensure the efficient and effective management of various administrative tasks and professional development initiatives relating to our Technicians.

As a Technicians Relations Manager, you will assume responsibility for overseeing a group of our technicians from our multicultural workforce and will work closely with our Operations Team, Recruitment Team, and Integrated Planning department to ensure a first-class service to our field employees.

Reporting to the Head of Technician Relation Management, you will become part of a dedicated team, driven by employee satisfaction, strong relationships and have a direct impact on GWS’ ability to deliver the best service not only to our clients, but to our highly valued field employees.

ROLE RESPONSIBILITIES

• Creating and maintaining strong relationships with technicians through emails, phone calls, face-to-face meetings, and site visits

• Acting as the initial point of contact for GWS Wind Turbine Technicians, providing timely and accurate information

• Communication of Project Assignments for Technicians to ensure clarity and alignment

• Facilitating regular discussions with technicians to support their professional growth, address concerns, and performance issues

• Maintaining the Qualification Matrix: ensuring updates are made promptly and data integrity is preserved to reflect technicians’ experience

• Ownership of Technician CVs, updating regularly with new project assignments, skills, and experience to support sales and planning requests

• Gathering and maintaining technician feedback from Site Managers and Leaders to inform continuous improvement efforts and performance data collection

• Promoting safety and quality culture within GWS; supporting initiatives and expectations

• Monitoring technician utilization and suggesting resource allocation and training development to the Integrated Planning and Project Teams

• Managing annual leave requests in coordination with Planning, Site Management, and Project Management to ensure adequate staffing

• Assisting with disciplinary actions collaboratively with HR, Project Manager, and Site Managers, ensuring fair application of policies

• Managing end-of-employment and offboarding procedures, ensuring proper documentation

• Approving internal expenses for technicians

• Encouraging cross-departmental cooperation and teamwork to improve organizational efficiency

• Introducing new technician contract types upon request

• Approving budgets for work clothes

JOB REQUIREMENTS

• Proven experience in remote, face-to-face interaction

• A background in recruitment, customer service, or a fast-paced environment is a plus

• Ambassador for GWS and its values

• People-oriented personality

• Passion for employee retention, engagement, satisfaction, and motivation

• Structured, data-disciplined, with the ability to follow processes and procedures

• Proactive with a positive mindset and understanding of multicultural workforce dynamics

• Service-oriented mindset

• Excellent communication skills

• Proficiency in English (written and spoken)