Technician, Field

We heard you knock!

Masonite is now proudly part of Owens Corning. Owens Corning is a global building and construction materials leader committed to building a sustainable future through material innovation. Our four integrated businesses – Roofing, Insulation, Doors, and Composites – provide durable, sustainable, energy-efficient solutions that leverage our unique material science, manufacturing, and market knowledge to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders, and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2023 sales of $9.7 billion. For more information, visit www.owenscorning.com.

To deliver exceptional onsite customer support across all brands and product categories (Premdor, National Hickman, DSI, Solidor). Services to include quality complaint investigations, remedial work, product recertification, and training on site best practice, product installation, tips and tricks of the trade, product awareness, internal staff support.

Main Responsibilities

1. Conduct site investigations into product or quality issues, document and report on findings, and advise on best solutions. Complete site remedial work where required.
2. Check and carry out fire recertification labelling.
3. Provide advice to customers on site best practice (storage, care, fitting, and maintenance) of the Masonite product portfolio, how to follow our installation guides, tips and tricks of the trade to achieve best results, features and benefits of products, and internal staff product and installation training needs.
4. Complete site reports and other relevant paperwork promptly.
5. Review and advise on the scheduling of service engineer appointments in conjunction with Customer Service to optimise geographical coverage.
6. Ensure all company materials are well looked after and maintained, including lease vehicles and tools, and relevant reporting as required by company policy.
7. Ensure availability of all the appropriate tools and materials to undertake your responsibilities. Make recommendations for the procurement of new and replacement items to aid service provision.
8. Build and maintain collaborative relationships with installers on site to minimise conflict over poor installation or product quality.
9. Ability to work flexible and extended hours with extensive travel within the UK.

Qualifications & Experience

1. NVQ in fenestration, installation and surveying.
2. Sound knowledge of all Masonite products (interior doors, doorsets, door linings, second fix products, firedoors, exterior doors, side panels, arches, hardware and accessories) and best practice installation techniques.
3. Proficiency in delivering training modules, both classroom and onsite.
4. Good working knowledge of the housebuilding and repair/maintenance sectors of the construction industry, particularly onsite practices and challenges.
5. Good communication skills from building site to senior managers.
6. 5+ years of installation experience and hands on, practical approach to problem solving.
7. Use of Microsoft Office and D365 CE.

Skills & Attributes

Safer Together - Think safety first before starting any task and regard safety as your personal responsibility. Be vigilant and aware of your surroundings, reporting health and safety issues immediately.

Caring - I like knowing my community is safe and healthy. I think all perspectives and beliefs are important. I support my community and protect my environment.

Curious - I love a good challenge. I enjoy listening and learning from others. I relentlessly pursue solutions that exceed expectations.

Collaborative - I like working together in an open and transparent way. I work better with a partner or team. I value making connections across the globe.

Committed - I like being empowered to make decisions. I can be held accountable. I remain resilient in achieving my goal.

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