Technician, Customer Delivery Hub

John Lewis & Partners; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Un leader dans le secteur du retail, John Lewis Partnership, recherche un Technician Specialist pour intégrer une équipe de livraison. Ce rôle implique l'installation de divers produits chez les clients tout en offrant un service de haute qualité. Les candidats doivent avoir une expérience en installation et un permis C1. Vous participerez à la formation des nouveaux livreurs, garantissant que l'équipe livre des services exceptionnels, représentant les normes de qualité de John Lewis.

Benefits

Travail flexible

Engagement envers la diversité et l'inclusion

Qualifications

• Expérience préalable en installation, formation fournie.
• Permis de conduire C1 UK requis.
• Expérience dans un rôle orienté client souhaitée.

Responsibilities

• Représenter la marque John Lewis avec un service exceptionnel.
• Former et évaluer les collègues de livraison.
• Installer efficacement les produits et démontrer leur utilisation.

Skills

Installation

Communication verbale

Conduite de véhicule

Gestion de la clientèle

Compréhension des technologies

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As one of our Technician Specialists, you'll have the unique opportunity to bring our distinctive John Lewis service directly to our customers' homes. You will install products such as furniture, kitchen appliances, sound systems, and TV sets as part of a 2-person delivery crew. Additionally, you'll share your expertise by coaching and developing other delivery drivers in your team on home installations and customer service, acting as a role model for the excellent service John Lewis is known for.

Note: Due to the nature of this role, candidates must be 18 years or older.

Key Responsibilities

• Represent the John Lewis brand with a focus on delivering exceptional customer service.
• Coach, develop, and assess your delivery colleagues, sharing knowledge to help them perform at their best.
• Assist in loading your delivery vehicle with the day's items, working alongside the warehouse team.
• Respect customers' homes, handle unexpected situations professionally, and find the best solutions for customers.
• Install products efficiently and demonstrate their use after installation.
• Stay updated on new products and technologies to enhance your performance.
• Maintain a safe working environment.

Essential Skills and Experience

• Previous installation experience; training provided through our installer accreditation.
• Manual C1 UK driving license (max 6 points).
• DCPC and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Experience in a customer-facing role.
• Excellent verbal communication skills, both over the phone and face-to-face.
• Physical ability to handle large items such as sofas, white goods, and furniture.
• Good understanding of technology.

Work Schedule

Full-time (41 hours/week), working 4 days across Monday to Saturday (06:00-17:00) or Monday to Friday (10:30-21:30) with a Saturday shift (07:00-18:00).

The Partnership

We’re the UK’s largest employee-owned business, home to John Lewis and Waitrose. As Partners, we share ownership, responsibility, and rewards. We are committed to diversity, inclusion, and creating a workplace where everyone can thrive. Our purpose is to build a happier world through retail innovation, quality, and service.

Important points to note:

• Some roles may require pre-employment vetting, including DBS checks and financial probity checks.
• Apply early as vacancies may close quickly due to high interest.
• We support flexible working arrangements to promote work-life balance; discuss options with your hiring manager.