Technician, Customer Delivery Hub

John Lewis Partnership; London; On-site; GBP 26,000 - 34,000; Full time

Job summary

John Lewis Partnership seeks a Technician Specialist to deliver excellent customer service and install various products in clients' homes. This role requires installation experience, a UK driving license, and excellent communication skills. Join one of the UK's largest employee-owned businesses and contribute to a culture of innovation and quality.

Qualifications

• Installation experience required.
• Must handle large items safely.
• Previous customer-facing role experience.

Responsibilities

• Act as an ambassador for the John Lewis brand.
• Coach and assess delivery driver colleagues.
• Install products and demonstrate their use.

Skills

Customer service

Coaching

Communication

Technology understanding

Education

Manual C1 UK driving license

DCPC certification

Tachograph Card

Job description

About the role

As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems, and TV sets) as part of a 2-person delivery crew.

You'll also share your expertise to coach and develop the other delivery drivers in your team on home installations and customer service skills, acting as a role model for the great service John Lewis is known for. Due to the nature of the role, you need to be 18 years or older.

Key Responsibilities

Your day will start at the delivery hub before heading out on route. Responsibilities include:

1. Being an ambassador for the John Lewis brand with great customer service as your top priority.
2. Coaching, developing, and assessing your delivery driver colleagues to perform at their best.
3. Helping load your lorry with the day's deliveries alongside the warehouse team.
4. Respecting the customer's home and handling unexpected situations to find the best solutions.
5. Installing products efficiently and demonstrating their use to customers.
6. Staying updated with new products and technologies.
7. Maintaining a safe working environment.

Essential skills/experience

Previous installation experience is required, and we will support your development with our installer accreditation. Other requirements include:

• Manual C1 UK driving license (max 6 points).
• DCPC and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Experience in a customer-facing role.
• Excellent verbal communication skills.
• Physical ability to handle large items.
• Good understanding of technology.

About The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven to build a happier world and are committed to innovation, quality, and service. As Partners, we share ownership, responsibility, and success, fostering an inclusive environment where everyone can thrive.

Important notes:

Some roles may require pre-employment vetting, including DBS checks and financial probity checks. We encourage quick completion of any required documents. Apply early, as vacancies may close if filled quickly. We support flexible working arrangements, which can include flexible hours, job sharing, or shorter contracts—discuss these options during your interview.